List of Avaya Call Reporting (ACR) Customers
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Since 2010, our global team of researchers has been studying Avaya Call Reporting (ACR) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Call Reporting (ACR) for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Call Reporting (ACR) for Call Tracking and Recording include: Suburban Propane Partners, a United States based Utilities organisation with 3098 employees and revenues of $1.33 billion, Tenerity UK (formerly cxLoyalty UK), a United Kingdom based Professional Services organisation with 220 employees and revenues of $40.0 million, Polska Agencja Inwestycji i Handlu Poland, a Poland based Government organisation with 437 employees and revenues of $25.0 million, Connecticut Eye Consultants, a United States based Healthcare organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Call Reporting (ACR), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Call Reporting (ACR) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Connecticut Eye Consultants | Healthcare | 50 | $5M | United States | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | 2021 | Allied Communications |
In 2021 Connecticut Eye Consultants implemented Avaya Call Reporting (ACR) as a Call Tracking and Recording solution across its clinic network. Allied Communications deployed Avaya IP Office together with Avaya Call Reporting (ACR) to establish centralized call reporting, call recording and analytics for patient-facing telephone workflows.
The implementation focused on functional modules for call reporting, call recording and analytics, with ACR configured to capture call volume, call duration and agent activity to inform staffing and scheduling decisions. Avaya Call Reporting (ACR) was used to generate operational reports and recorded call evidence to support front-desk and contact-center processes typical of a healthcare CRM and contact-center implementation.
Architecturally the solution was implemented on the Avaya IP Office telephony platform with ACR providing the reporting layer, deployed across multiple clinic locations in the United States. Operational coverage included scheduling and patient call handling teams, with data flows routed from site telephony into ACR for centralized visibility into peak patient call volumes and contact-center performance.
Allied Communications led the rollout and configuration, aligning reporting outputs to staffing workflows so staffing could be matched to peak patient call volumes. The case study indicates Avaya Call Reporting (ACR) provided reporting and recording to improve staffing alignment and patient experience without specifying quantitative outcomes.
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Polska Agencja Inwestycji i Handlu Poland | Government | 437 | $25M | Poland | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | 2024 | AllVoice Poland |
In 2024, Polska Agencja Inwestycji i Handlu Poland implemented Avaya Call Reporting (ACR) to support its CRM and contact centre operations in Poland, classified under Call Tracking and Recording. The deployment was executed by AllVoice Poland as the systems integrator for the contact centre engagement.
Avaya Call Reporting (ACR) was configured to provide cradle to grave reporting, full call recording, and realtime dashboards. Implemented functional modules included historical and scheduled reporting engines, continuous call recording capture for full-call recording, and realtime monitoring services for supervisor dashboards and queue visibility.
The solution was embedded into the contact centre operational stack and aligned with CRM and contact centre workflows, enabling recorded interactions to be associated with contact records and surfaced to supervisors. Operational coverage targeted the PAIH contact centre in Poland and focused on agent and supervisor workflows for inbound call handling and visibility.
According to the AllVoice Poland case study, the Avaya Call Reporting deployment delivered increased answered-call rates and full-call recording, with realtime dashboards improving visibility into call handling. Governance attention centered on reporting cadence and supervisor access controls to operationalize the new reporting and monitoring capabilities.
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Suburban Propane Partners | Utilities | 3098 | $1.3B | United States | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | 2017 | Xima Llc |
In 2017, Suburban Propane Partners deployed Avaya Call Reporting (ACR) across its distributed Avaya IP Office telephony estate in the United States. The Avaya Call Reporting (ACR) deployment provided Call Tracking and Recording capabilities using Chronicall and the Recording Library as the core capture and reporting components.
Xima Llc led the implementation, provisioning Chronicall/ACR for centralized call reporting, the Recording Library for call capture and retrieval, and realtime wallboards for operational visibility. The configuration consolidated multi-site call reporting and standardized quality assurance workflows across hundreds of locations, supporting customer-service and CRM operational functions.
Architecturally the solution centralized recording storage and reporting aggregation while maintaining distributed Avaya IP Office endpoints, enabling realtime reporting feeds to wallboards and a centralized QA repository. Governance and process work concentrated on unified call reporting policies and QA process standardization, with the vendor case study explicitly referencing Recording Library and realtime reporting as part of the deployment.
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Professional Services | 220 | $40M | United Kingdom | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | 2017 | n/a |
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Buyer Intent: Companies Evaluating Avaya Call Reporting (ACR)
- Federal State Unitary Enterprise "Production Supply Enterprise of the Administrative Department of President of the Russian Federation", a Russia based Government organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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