Potbelly Sandwich Shop
111 North Canal Street Suite 325,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 312-951-0600
Leisure and Hospitality
Potbelly Sandwich Shop Technographics
Potbelly Sandwich Shop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Potbelly Sandwich Shop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Potbelly Sandwich Shop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Potbelly Sandwich Shop has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2013, ADP Workforce Now for Core HR in 2016, NCR Voyix Aloha POS for Point Of Sale in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Potbelly Sandwich Shop is running and its propensity to invest more and deepen its relationship with Microsoft , ADP , Workstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Potbelly Sandwich Shop revenues, which have grown to $491.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Potbelly Sandwich Shop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Potbelly Sandwich Shop Tech Stack and Enterprise Applications
Potbelly Sandwich Shop ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Potbelly Sandwich Shop implemented Microsoft Dynamics GP as its ERP Financial application to centralize accounts payable and core financial processing across its U.S. operations. The deployment positioned Microsoft Dynamics GP as the system of record for invoice processing, payables ledger maintenance, and routine account reconciliations within the company financial stack.
Implementation emphasis was on accounts payable workflows and financial ledger control. Microsoft Dynamics GP was configured to support invoice review, coding, posting to accounts payable ledgers, account analysis and reconciliations, and payment preparation. The Accounts Payable supervisor role operated within Microsoft Dynamics GP to create and maintain A/P records and to perform regular account reconciliations and postings.
Operational coverage included the Potbelly Sandwich Works Chicago site where the accounts payable team and a four person support staff used Microsoft Dynamics GP in daily operations. Concur was managed in parallel for employee expense management, with the AP function responsible for Concur user profile administration, troubleshooting, setup, reviewing and approving expense reports, and handling payment inquiries that fed into accounts payable processing. The narrative reflects coexisting use of Microsoft Dynamics GP for core payables and Concur for expense report lifecycle management.
Governance centered on policies and procedures for accounts payable, supervision and training of staff, and coordination with internal and external auditors on payable audit and risk management activities. The implementation included structured process improvement and root cause analysis efforts led by AP leadership, and ongoing training programs to enforce A/P procedure compliance and controls.
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Potbelly Sandwich Shop HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Potbelly Sandwich Shop implemented ADP Workforce Now as its Core HR application to centralize HR and payroll processes. The deployment targeted a workforce of nearly 6,000 employees, including approximately 5,000 hourly associates, across nearly 400 shops in 18 states in the United States, aligning the application with multi-site hourly operations.
The implementation focused on Core HR and payroll capabilities within ADP Workforce Now, configured to support hourly workforce management, payroll processing, employee self-service, and benefits administration. Configuration efforts prioritized store-level payroll schedules and role-based access to accommodate franchise-style shop operations and frontline manager workflows.
Operational coverage encompassed corporate human resources, payroll operations, and store management functions, with ADP Workforce Now serving as the system of record for employee data and payroll execution. The rollout emphasized user-friendly interfaces for hourly associates and mobile access to reduce administrative friction at the shop level.
Governance and process workstreams were led by corporate HR leadership, including Senior Director of Corporate HR Angela Claybrooks, and included structured change management and process improvement initiatives to preserve Potbelly’s culture and values while upgrading HR technology. The transition to ADP Workforce Now is described as enabling enhanced HR and payroll processes and an improved employee experience without sacrificing the company’s cultural priorities.
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Payroll | HCM |
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2016 | 2016 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Potbelly Sandwich Shop ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix Aloha POS | Point Of Sale | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010 Potbelly Sandwich Shop implemented NCR Voyix Aloha POS as its Point Of Sale solution to instrument shop-level transaction processing across the restaurant network. The deployment supported retail point of sale functions and became the primary source for sales, inventory and metrics data feeding the enterprise reporting stack.
The NCR Voyix Aloha POS implementation was configured to capture detailed sales and inventory events and to feed downstream business intelligence processes. Operational workstreams included process scheduling and automation using SQL Server Integration Services and FTP, development and administration of SQL Server environments, and front-end interfaces built in Visual Studio to support portal and reporting access.
Integrations were explicitly maintained between the NCR Voyix Aloha POS environment and ADP payroll systems, SharePoint Portal and BI360 Solver reporting layers, and the enterprise data warehouse where SSAS cubes and SSRS reports were hosted. Support workflows tied POS data to Accounting, Operations and HR functions, and elevated incidents were tracked through the BMC Track IT support system while the infrastructure team handled server and shop-level escalations.
Governance and operational sustainment centered on automated monthly reporting for over 400 Potbelly shops, creation of a BI documentation library to aid troubleshooting and maintenance, and ongoing modification and maintenance of Inventory Metrics and Sales Data Analysis Cubes in SSAS and SSRS. The IT team performed testing and maintenance activities such as a SharePoint migration to the 2016 platform, and managed escalated BI database issues to maintain data continuity for reporting and shop management alignment.
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Potbelly Sandwich Shop Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Potbelly Sandwich Shop Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Potbelly Sandwich Shop SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Potbelly Sandwich Shop CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Potbelly Sandwich Shop TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Potbelly Sandwich Shop IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Potbelly Sandwich Shop
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Talent Acquisition | Director | HR | |
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Chief People Officer | CXO | HR | |
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Senior Director - Field HR | Director | HR | |
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Recruiting Manager | Manager | HR | |
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SVP CIO | CXO | IT | |
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Chief Financial Officer and Chief Strategy Officer | CXO | Finance | |
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Business Systems Manager | Manager | IT | |
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Senior IT Project Manager | Manager | IT | |
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Sr. Director, Support Center HR, Payroll & HRIS | Director | HR | |
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Payroll Specialist | Non Manager | HR | |
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Apps Being Evaluated by Potbelly Sandwich Shop Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Potbelly Sandwich Shop IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Potbelly Sandwich Shop digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Potbelly Sandwich Shop Technographics
Potbelly Sandwich Shop is a Leisure and Hospitality organization based in United States,
with around 5000 employees and annual revenues of $491.0 million.
Potbelly Sandwich Shop operates a diverse technology stack with applications such as
Microsoft Dynamics GP, ADP Workforce Now and NCR Voyix Aloha POS,
covering areas like ERP Financial, Core HR and Point Of Sale.
Potbelly Sandwich Shop has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, ADP and NCR Voyix.
Potbelly Sandwich Shop recently adopted applications including
Microsoft 365 in 2021, Contentful Content Platform in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Potbelly Sandwich Shop’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Potbelly Sandwich Shop’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Potbelly Sandwich Shop technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.