Power International
Power International Technographics
Power International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Power International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4400 Power International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Power International has purchased the following applications: Certainly for Chatbots and Conversational AI in 2022, Visma Sign for Digital Signing in 2020, Puzzel Contact Centre for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Power International is running and its propensity to invest more and deepen its relationship with Certainly , Zendesk , Visma or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Power International revenues, which have grown to $609.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Power International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Power International Tech Stack and Enterprise Applications
Power International AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Certainly | Legacy | Certainly | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Power International implemented Certainly on its website. Certainly is deployed as a Chatbots and Conversational AI application to support online customer service and e-commerce engagement for Power International, the Norwegian retail chain.
The deployment centers on a web chat widget embedded in the public storefront, configured for intent driven conversational flows, FAQ automation, product discovery assistance, and guided checkout support. Configuration work focused on intent modeling, response templates, entity extraction, dialogue orchestration, and escalation rules to route complex conversations to human agents. The architecture follows a cloud hosted conversational platform model, with Certainly providing natural language processing and dialogue management while the website presents the customer interface.
Operational governance emphasized content and dialogue lifecycle management, including iterative training cycles, QA of intents, and monitoring of interaction logs to refine responses. Rollout was executed on the website with ongoing tuning of conversation flows and analytics instrumentation to align customer service and merchandising teams around conversational outcomes.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Power International Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visma | Legacy | Visma Sign | Digital Signing | Content Management | n/a | 2020 | 2020 |
In 2020, Power International implemented Visma Sign as its Digital Signing solution during the COVID-19 pandemic to support transaction continuity across its Nordic retail footprint. The deployment focused on enabling authenticated electronic signatures for customer agreements, authorisations and board meeting minutes to maintain document execution while reducing physical handoffs.
Visma Sign was configured to support end-to-end digital signing workflows for customer-facing contracts, internal authorisations and corporate governance records, with capabilities aligned to signature capture, document routing and audit trail retention typical of Digital Signing implementations. The configuration served both in store staff and remote teams, enabling signed documents to be captured, routed and stored as part of the sales and compliance process.
The Norway and wider Nordics rollout centralized signing procedures across retail locations and corporate offices, reshaping sales, store operations and governance workflows. According to Visma Sign's case article, Power International saw accelerated sales processes and improved operational efficiency for in store and remote teams as a result of the Visma Sign implementation.
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Power International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, Power International implemented Puzzel Contact Centre as its website-based Call Center application. Puzzel Contact Centre is embedded on Power International's public website to capture and route inbound customer interactions originating from the digital storefront, and it provides web-originated voice and chat entry points alongside an agent desktop for customer service representatives.
The deployment configures contact routing, queue management, and omnichannel handling consistent with Call Center functional workflows, surfacing a web contact widget that links website engagement to agent queues. Operational coverage focuses on customer service functions supporting Power International's retail operations in Norway, with real-time monitoring and reporting capabilities provisioned for supervisors and a governance emphasis on standardizing agent workflows and digital contact handling for the website channel.
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty | CRM |
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2024 | 2025 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Power International ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Power International PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Power International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Power International
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Digital Officer | CXO | IT | |
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Customer Experience Manager | Manager | Customer Service | |
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Customer Care Manager | Manager | Customer Service | |
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Head of Loyalty and Customer Experience | Director | Customer Service | |
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Apps Being Evaluated by Power International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Power International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Power International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Power International Technographics
Power International is a Retail organization based in Norway,
with around 4400 employees and annual revenues of $609.0 million.
Power International operates a diverse technology stack with applications such as
Certainly, Visma Sign and Puzzel Contact Centre,
covering areas like Chatbots and Conversational AI, Digital Signing and Call Center.
Power International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Certainly, Visma and Puzzel.
Power International recently adopted applications including
Voyado in 2024, Certainly in 2022 and Puzzel Contact Centre in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Power International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Power International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Power International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.