Wellington, 6011,
New Zealand
Powershop New Zealand Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Powershop New Zealand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Powershop New Zealand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Powershop New Zealand has purchased the following applications: CallN Compliance Risk for HR Compliance in 2010, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2014, CallN Call recording for Call Tracking and Recording in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Powershop New Zealand is running and its propensity to invest more and deepen its relationship with CallN , LiveHelpNow , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Powershop New Zealand revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Powershop New Zealand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallN | Legacy | CallN Compliance Risk | HR Compliance | HCM | n/a | 2010 | 2010 |
In 2010, Powershop New Zealand implemented CallN Compliance Risk to provide cloud call recording, QA and compliance support for its customer service operation. CallN Compliance Risk is deployed as a cloud-hosted application in the HR Compliance category and functions as the primary platform for recorded interactions and compliance controls within the organization.
The implementation centralizes continuous call recording, indexed call review and quality assurance workflows, and includes compliance-oriented capabilities inferred from vendor materials, notably redaction, PCI and PCI-DSS controls, and in-country data storage for New Zealand residency. Operational coverage spans customer service, quality assurance and compliance teams, with governance oriented around structured call review, redaction workflows and retention controls to meet internal quality and regulatory requirements, and the deployment improved secure storage and call review capabilities for Powershop New Zealand.
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Workforce Management | HCM |
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2010 | 2010 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallN | Legacy | CallN Call recording | Call Tracking and Recording | CRM | n/a | 2010 | 2010 |
In 2010, Powershop New Zealand implemented CallN Call recording as a cloud-hosted voice capture solution in the Call Tracking and Recording category. The deployment centralized call recording and quality and compliance monitoring for its New Zealand contact centre, storing recordings in the cloud to simplify retrieval for coaching, training, and dispute resolution workflows.
CallN Call recording was configured to provide continuous call capture, compliance review queues, and agent coaching playback, supporting quality assurance and customer experience teams with recorded evidence and structured review workflows. Operational scope was contact centre focused, with recordings consumed by coaching, quality assurance, and dispute resolution functions and governance organized around compliance monitoring and access controls, and the implementation has been in place since 2010 and delivered improved compliance and easier access to recordings for training and dispute resolution.
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Customer Experience | CRM |
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2010 | 2010 |
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Marketing Analytics | CRM |
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2010 | 2010 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2019 | 2019 |
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