AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Powershop New Zealand Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CallN Legacy CallN Compliance Risk HR Compliance HCM n/a 2010 2010
In 2010, Powershop New Zealand implemented CallN Compliance Risk to provide cloud call recording, QA and compliance support for its customer service operation. CallN Compliance Risk is deployed as a cloud-hosted application in the HR Compliance category and functions as the primary platform for recorded interactions and compliance controls within the organization. The implementation centralizes continuous call recording, indexed call review and quality assurance workflows, and includes compliance-oriented capabilities inferred from vendor materials, notably redaction, PCI and PCI-DSS controls, and in-country data storage for New Zealand residency. Operational coverage spans customer service, quality assurance and compliance teams, with governance oriented around structured call review, redaction workflows and retention controls to meet internal quality and regulatory requirements, and the deployment improved secure storage and call review capabilities for Powershop New Zealand.
Workforce Management HCM 2010 2010
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveHelpNow Legacy LiveHelpNow Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2014 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CallN Legacy CallN Call recording Call Tracking and Recording CRM n/a 2010 2010
In 2010, Powershop New Zealand implemented CallN Call recording as a cloud-hosted voice capture solution in the Call Tracking and Recording category. The deployment centralized call recording and quality and compliance monitoring for its New Zealand contact centre, storing recordings in the cloud to simplify retrieval for coaching, training, and dispute resolution workflows. CallN Call recording was configured to provide continuous call capture, compliance review queues, and agent coaching playback, supporting quality assurance and customer experience teams with recorded evidence and structured review workflows. Operational scope was contact centre focused, with recordings consumed by coaching, quality assurance, and dispute resolution functions and governance organized around compliance monitoring and access controls, and the implementation has been in place since 2010 and delivered improved compliance and easier access to recordings for training and dispute resolution.
Customer Experience CRM 2010 2010
Marketing Analytics CRM 2010 2010
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Security (AppSec) CyberSecurity 2019 2019
IT Decision Makers and Key Stakeholders at Powershop New Zealand
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Powershop New Zealand Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Powershop New Zealand Technographics

Powershop New Zealand is a Utilities organization based in New Zealand, with around 150 employees and annual revenues of $120.0 million.

Powershop New Zealand operates a diverse technology stack with applications such as CallN Compliance Risk, LiveHelpNow Live Chat and CallN Call recording, covering areas like HR Compliance, Chatbots and Conversational AI and Call Tracking and Recording.

Powershop New Zealand has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as CallN and LiveHelpNow.

Powershop New Zealand recently adopted applications including reCAPTCHA in 2019, LiveHelpNow Live Chat in 2014 and CallN Compliance Risk in 2010, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Powershop New Zealand’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Powershop New Zealand’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Powershop New Zealand technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.