List of CallN Call recording Customers
Melbourne, 3000, VIC,
Australia
Since 2010, our global team of researchers has been studying CallN Call recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallN Call recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallN Call recording for Call Tracking and Recording include: Powershop New Zealand, a New Zealand based Utilities organisation with 150 employees and revenues of $120.0 million, Police Credit Union, a United States based Banking and Financial Services organisation with 381 employees and revenues of $69.0 million, Echoice Home Loans Australia, a Australia based Banking and Financial Services organisation with 59 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using CallN Call recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallN Call recording customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Echoice Home Loans Australia | Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Call recording | Call Tracking and Recording | 2018 | Telstra |
In 2018, Echoice Home Loans Australia implemented CallN Call recording to capture and securely store client calls for its mortgage broking operations. The deployment used CallN Call recording within the Call Tracking and Recording category to centralize call capture, retention and retrieval and to remove local storage risks.
Telstra supported the implementation, provisioning a cloud-based deployment architecture where recorded voice streams are retained in a centralized secure repository to support disaster recovery and reliable cloud storage. The rollout focused on mortgage broker operations in Australia, embedding CallN Call recording into call screening workflows for regulatory compliance, formalizing retention policies and controlled access for audit and retrieval as part of operational compliance and broker support processes.
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Police Credit Union | Banking and Financial Services | 381 | $69M | United States | CallN | CallN Call recording | Call Tracking and Recording | 2017 | n/a |
In 2017, Police Credit Union deployed CallN Call recording to support coaching, complaints handling and leadership call reviews across its Australian contact operations. The CallN Call recording implementation was executed under the Call Tracking and Recording category, instrumenting call capture, handset reporting and session review to enable structured quality assurance and productivity measurement.
The deployment implemented functional modules for quality assurance, coaching workflows, complaints investigation and leadership call review, with handset reports surfaced to frontline supervisors for productivity monitoring. Operational coverage targeted the Australian contact operations and impacted customer service, complaints resolution and leadership monitoring activities. Governance emphasized recorded call review workflows and structured feedback loops to support coaching and complaint outcomes. According to the source, the implementation boosted member experience and helped monitor staff performance while improving outcomes for complaints handling and training.
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Powershop New Zealand | Utilities | 150 | $120M | New Zealand | CallN | CallN Call recording | Call Tracking and Recording | 2010 | n/a |
In 2010, Powershop New Zealand implemented CallN Call recording as a cloud-hosted voice capture solution in the Call Tracking and Recording category. The deployment centralized call recording and quality and compliance monitoring for its New Zealand contact centre, storing recordings in the cloud to simplify retrieval for coaching, training, and dispute resolution workflows.
CallN Call recording was configured to provide continuous call capture, compliance review queues, and agent coaching playback, supporting quality assurance and customer experience teams with recorded evidence and structured review workflows. Operational scope was contact centre focused, with recordings consumed by coaching, quality assurance, and dispute resolution functions and governance organized around compliance monitoring and access controls, and the implementation has been in place since 2010 and delivered improved compliance and easier access to recordings for training and dispute resolution.
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