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Preferred Office Technologies
Location
River Valley 319 S. 9th St.,
Fort Smith, 72901, AR,
United States
Website
https://www.preferred-office.com/
Phone
1 479-782-7991
Artw industry
Professional Services
Employee
Revenue

Preferred Office Technologies Technographics

Preferred Office Technologies Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Preferred Office Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Preferred Office Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Preferred Office Technologies has purchased the following applications: ECi e-automate for Field Service Management in 2013, Zoho SalesIQ for Chatbots and Conversational AI in 2020, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Preferred Office Technologies is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , Zoho Corp. , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Preferred Office Technologies revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Preferred Office Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Preferred Office Technologies Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ECi Software Solutions Legacy ECi e-automate Field Service Management ERP Services and Operations n/a 2013 2013
In 2013, Preferred Office Technologies implemented ECi e-automate, a Field Service Management application, to centralize service department operations, maintenance agreements, and meter collections across its Fort Smith and Fayetteville offices. The deployment targeted core service and parts workflows, instrumenting mobile field dispatch, inventory tracking, and billing inputs to support technicians and back-office staff. ECi e-automate was configured with RemoteTech dispatch capabilities to provide real-time technician location tracking and scheduling, and with inventory management screens that expose parts availability at headquarters, the Fayetteville branch, and within technician vehicles. Configuration included on-site parts lookup and order creation by technicians, automated arrival alerts for ordered parts, and consolidated machine and parts inventory visibility to reduce reconciliation effort. About a year after the e-automate implementation Preferred added FMAudit managed services software from ECi to automate meter collection and supplies monitoring. FMAudit integration provided automated meter read collection workflows, supplies usage monitoring, and automatic replenishment ordering, reducing manual outreach for billing inputs while supporting a growing installed base. The company reported an increase in installed machines from 1,400 to 2,500 over four years while retaining streamlined meter collection processes. Operational governance shifted technician and service desk workflows toward mobile-enabled processes and centralized inventory control, enabling technicians to complete more calls per day by checking and ordering parts on site. Meter collection responsibilities consolidated from two staff members to a single person due to FMAudit automation, and annual inventory processes were shortened by replacing disconnected counts with centralized, real-time inventory visibility. These changes impacted service delivery, parts management, and billing operations without referencing any named implementation partner.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoho Corp. Legacy Zoho SalesIQ Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
Chatbots and Conversational AI AI-Powered Application 2022 2022
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) Analytics and BI Analytics and BI n/a 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enterprise Content Management Content Management 2018 2018
Print Management Content Management 2013 2013
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2022 2022
Digital Advertising Platform CRM 2022 2022
Marketing Automation CRM 2022 2022
Sales Automation CRM 2011 2011
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Remote Monitoring and Management ITSM 2011 2011
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Preferred Office Technologies
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Preferred Office Technologies Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Preferred Office Technologies Technographics

Preferred Office Technologies is a Professional Services organization based in United States, with around 50 employees and annual revenues of $5.0 million.

Preferred Office Technologies operates a diverse technology stack with applications such as ECi e-automate, Zoho SalesIQ and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting), covering areas like Field Service Management, Chatbots and Conversational AI and Analytics and BI.

Preferred Office Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ECi Software Solutions, Zoho Corp. and Microsoft.

Preferred Office Technologies recently adopted applications including Hubspot Live Chat in 2022, Hubspot CRM in 2022 and HubSpot Ads in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Preferred Office Technologies’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Preferred Office Technologies’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Preferred Office Technologies technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.