Dunstable, LU5 5XE,
United Kingdom
Premier Inn Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Premier Inn and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33000 Premier Inn employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Premier Inn has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, Personio ATS for Applicant Tracking System in 2022, Shiji Horizon Distribution for Distribution ERP in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Premier Inn is running and its propensity to invest more and deepen its relationship with Oracle , WorldPay , Personio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Premier Inn revenues, which have grown to $3.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Premier Inn intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics NAV | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
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Payment Processing | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Personio | Legacy | Personio ATS | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
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Core HR | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shiji Group | Legacy | Shiji Horizon Distribution | Distribution ERP | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Premier Inn implemented Shiji Horizon Distribution as a Distribution ERP solution to support a transition to a new Central Reservation System. The first connection via Shiji Distribution Solutions went live in June 2022, and over the following two years Premier Inn expanded that footprint to 18 channels while piloting Shiji Content Hub as the source of truth for visual and descriptive content across 900+ properties in Europe.
The deployment focused on distribution and cache management capabilities within Shiji Horizon Distribution. Functional configurations included an automated City Tax calculation for German properties, a General Shared Cache to reduce backend load, and an enhanced cache solution that enabled proactive closure of products with the highest failure rates. These capabilities were configured to improve cache accuracy and accelerate search response workflows to raise Search Success Rate for availability queries.
Integrations centered on the new Central Reservation System and multi-channel connectivity, with Shiji Content Hub serving as the central content repository for property-level media and descriptions. Operational coverage included Premier Inn's UK and broader European property estate, with the distribution stack interfacing to 18 external channels and feeding availability and content consistently across those endpoints. The Shiji team provided daily monitoring, detailed reporting, and an escalation path to address issues during the CRS transition.
Governance and operational processes were adjusted to support continuous monitoring of cache health and product closure decisions based on failure rates, with reporting workflows used to prioritize remediation. Explicit outcomes reported by the parties include a Search Success Rate increase of approximately 16.23 percent from the average and 25.91 percent month over month, production growth of 153 percent year over year, and an approximate 177 percent increase in bookings in the last quarter, demonstrating the combined effect of cache improvements, automated tax processing, and centralized content management.
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Hotel Property Management | ERP Services and Operations |
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2023 | 2024 |
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Point Of Sale | ERP Services and Operations |
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2014 | 2014 |
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Real Estate Property Management | ERP Services and Operations |
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2017 | 2018 |
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2022 | 2022 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2014 | 2014 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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