Premiere Global Services, Inc.
2475 Northwinds Pkwy, Suite 200,
Alpharetta, 30009, GA,
United States
Alpharetta, 30009, GA,
United States
1 866-962-8400
Professional Services
Premiere Global Services, Inc. Technographics
Premiere Global Services, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Premiere Global Services, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Premiere Global Services, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Premiere Global Services, Inc. has purchased the following applications: Coupa Invoice for AP Automation in 2016, ADP Enterprise eTIME (OEM Kronos Workforce Central) for Time and Attendance in 2014, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Premiere Global Services, Inc. is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Premiere Global Services, Inc. revenues, which have grown to $661.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Premiere Global Services, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Premiere Global Services, Inc. Tech Stack and Enterprise Applications
Premiere Global Services, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, Premiere Global Services, Inc. deployed Coupa Invoice, implementing Coupa Invoice as a cloud-based AP Automation solution to centralize invoice processing for its finance and procurement functions within the United States. The deployment emphasized cloud delivery and centralized invoice intake to remove manual touchpoints across accounts payable operations at the corporate level.
The implementation concentrated on standard AP Automation capabilities, including supplier invoice capture and electronic invoicing, configurable approval workflow orchestration, invoice validation and exception handling, PO matching and three way matching style controls, and creation of payment-ready vouchers. Configuration work focused on workflow rules and role based approvals to align invoice routing with existing procurement and finance approval hierarchies.
Governance changes included standardized approval policies, audit trail instrumentation, and process standardization to reduce variability in invoice handling across teams. The project narrative highlights process modernization and improved cloud based efficiency, and Mike Vonderscher, Former VP of Procurement, summarized the experience saying, "The adjective I would use for my overall Coupa experience is one of satisfaction, great satisfaction."
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ERP Financial | ERP |
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2005 | 2005 |
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ERP Financial | ERP |
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2008 | 2008 |
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Expense Management | ERP |
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2009 | 2009 |
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Premiere Global Services, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Enterprise eTIME (OEM Kronos Workforce Central) | Time and Attendance | HCM | n/a | 2014 | 2014 |
In 2014, Premiere Global Services, Inc. implemented ADP Enterprise eTIME (OEM Kronos Workforce Central) to centralize Time and Attendance and workforce timekeeping across its multi state US payroll and expatriate populations in Brazil and Australia. The ADP Enterprise eTIME implementation was positioned to support core payroll and HR time collection functions, linking time capture to pay processing and compliance workflows.
The deployment emphasized Time and Attendance capabilities such as time capture and punch management, exception and out of sequence payroll handling, timecard edits, scheduling alignment, and configurable reporting. ADP Reporting was configured to produce operational and year end outputs, and reports were tuned for quarter end adjustments, W2 and W2C reporting, and Adjustmate scenarios described in payroll operations.
Integrations and operational interactions included recording banking transactions using ADP iNet and other banking websites, and process connectivity to fund payroll and GL code reconciliation workflows in Finance. The implementation also handled operational payroll-related tasks including wage garnishments, 401K loan administration, and local tax filing support, with the ADP Enterprise eTIME environment operating alongside Kronos branded workforce components.
Governance and operational control were formalized through SOX compliance activities and internal audit facilitation, including periodic system admin operator access reviews. Payroll leadership supervised and evaluated payroll consultants during year end and special projects, documented procedural manuals through research and analysis, and provided ongoing training on ADP eTime, Kronos and Enterprise EV5 functionality to HR and payroll teams.
The rollout centered on supporting Payroll, HR and Finance business functions with subject matter expertise for local taxes and wage and hour guidance, and established recurring processes for year end processing, amendments, and reconciliation activities. ADP Enterprise eTIME served as the primary Time and Attendance application for managing timekeeping, reporting, compliance and payroll interfacing for Premiere Global Services, Inc.
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Premiere Global Services, Inc. ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Premiere Global Services, Inc. implemented Salesforce Field Service (ex ClickSoftware) using Field Service Lightning. The deployment was scoped as a Field Service Management initiative to formalize service appointment scheduling, technician dispatch, and mobile field execution across the companys service operations.
The implementation leveraged Field Service Lightning capabilities such as work order and service appointment management, dynamic scheduling and dispatch, skills and territory based routing, and a technician mobile application for onsite execution. These functional workflows align with standard Field Service Management modules for appointment orchestration, technician enablement, and real time status updates.
Operational coverage emphasized centralized scheduling and dispatcher workflows, with mobile technician workflows designed for online and offline execution and real time job status reporting. The architecture concentrated on a cloud native Salesforce Field Service configuration model, using declarative and configurable scheduling policies and mobile configuration to support field operations.
Governance focused on establishing service territories, role based access for dispatchers and technicians, and process controls around appointment acceptance and completion workflows. Change management prioritized mobile adoption and configuration governance to preserve schedule integrity and data hygiene within the Field Service Management environment.
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Premiere Global Services, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Premiere Global Services, Inc. Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Premiere Global Services, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Premiere Global Services, Inc. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Premiere Global Services, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing, Sales Engagement | CRM |
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2015 | 2015 |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Sales Engagement | CRM |
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2020 | 2020 |
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Premiere Global Services, Inc. EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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Financial Consolidation and Close | EPM |
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2015 | 2015 |
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Premiere Global Services, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Premiere Global Services, Inc. Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2016 | 2016 |
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Procurement | Procurement |
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2010 | 2010 |
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Sourcing | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Premiere Global Services, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Premiere Global Services, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Premiere Global Services, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Premiere Global Services, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Revenue Officer | CXO | Finance | |
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Regional Vice President Sales | VP | Finance | |
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SVP Field Sales North America | VP | Sales | |
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SVP Global Operations | VP | Operations | |
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Senior Vice President Sales | VP | Sales | |
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CEO & President | CXO | Finance | |
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Vice President Field Sales | VP | Sales | |
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Senior Vice President, Global Human Resources | VP | HR | |
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Director, Human Resources North America | Director | HR | |
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Senior Director Global HR | Director | HR | |
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Founder, Chairman and CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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EVP, Sales and Marketing | VP | Marketing | |
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CHRO | CXO | HR | |
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CFO | CXO | Finance | |
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VP Operations | VP | Operations | |
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Director of Workforce Management | Director | HR | |
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Payroll Manager | Manager | Finance | |
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Director Global Total Rewards | Director | HR | |
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Director, Global Contact Center & Support Systems | Director | Customer Service | |
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Senior Director of Global Service Management, Customer Success | Director | Customer Service | |
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Director, CRM Operations & Technology | Director | IT | |
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EVP, Global Customer Success and Customer Care | VP | Customer Service | |
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Apps Being Evaluated by Premiere Global Services, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Premiere Global Services, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Premiere Global Services, Inc. digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Premiere Global Services, Inc. Technographics
Premiere Global Services, Inc. is a Professional Services organization based in United States,
with around 2500 employees and annual revenues of $661.0 million.
Premiere Global Services, Inc. operates a diverse technology stack with applications such as
Coupa Invoice, ADP Enterprise eTIME (OEM Kronos Workforce Central) and Salesforce Field Service (ex ClickSoftware),
covering areas like AP Automation, Time and Attendance and Field Service Management.
Premiere Global Services, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, ADP and Salesforce.
Premiere Global Services, Inc. recently adopted applications including
Google Cloud Platform (GCP) in 2021, Okta Identity Cloud in 2021 and Salesforce Chat (formerly Salesforce Live Agent) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Premiere Global Services, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Premiere Global Services, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Premiere Global Services, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.