Dallas, 75244-3251, TX,
United States
Primevox Communications Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Primevox Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Primevox Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Primevox Communications has purchased the following applications: Rev.io Payments for Payment Processing in 2022, Microsoft 365 for Collaboration in 2016, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Primevox Communications is running and its propensity to invest more and deepen its relationship with Rev.io , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Primevox Communications revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Primevox Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rev.io | Legacy | Rev.io Payments | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, PrimeVOX Communications implemented Rev.io Payments as part of a finance and back-office modernization. The deployment focused on Payment Processing along with Rev.io billing and the Agent Portal to simplify tax calculation, invoicing and collections workflows across the United States.
Rev.io Payments was configured to handle payment capture and reconciliation, while the billing module automated recurring invoice generation and tax posting. The Agent Portal capability was instrumented to provide agent-facing invoicing, adjustments, and collections workflows, centralizing dispute management and reducing manual billing interventions.
The implementation covered finance and customer support operations and embedded Rev.io Payments directly into PrimeVOX billing and agent workflows, creating a unified Payment Processing and billing stack. Governance changes included formalizing collections workflow through the Agent Portal and standardizing tax and invoice approval steps.
After activation PrimeVOX reported 22% monthly revenue growth and saved more than 8 hours per week in post-activation operational effort, outcomes cited in the case study. Rev.io Payments, together with Rev.io billing and the Agent Portal, served as PrimeVOX Communications primary Payment Processing solution in the United States.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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