ProPay
2675 W 600 N,,
Lindon, 84042, UT,
United States
Lindon, 84042, UT,
United States
1 866-573-0951
Banking and Financial Services
ProPay Technographics
ProPay Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ProPay and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 ProPay employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ProPay has purchased the following applications: TSYS ProPay for Payment Processing in 2000, Kentico Xperience CMS for Web Content Management in 2017, FreshDesk Customer Support for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ProPay is running and its propensity to invest more and deepen its relationship with TSYS , Kentico Software , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ProPay revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ProPay intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ProPay Tech Stack and Enterprise Applications
ProPay ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TSYS | Legacy | TSYS ProPay | Payment Processing | ERP | n/a | 2000 | 2000 |
In 2000, ProPay implemented TSYS ProPay in the Payment Processing category to handle online payments on its website. ProPay, a United States financial services company with approximately 30 employees, uses TSYS ProPay as its primary payment processing platform for customer checkout and merchant services on its site.
The TSYS ProPay deployment on the ProPay website is configured as a web payment gateway layer providing card authorization, tokenization, recurring billing, and fraud screening, reflecting standard Payment Processing functional modules. Operational coverage centers on finance and e commerce functions, including merchant onboarding, payment authorization flows, and reconciliation processes, with governance oriented toward online payment controls and PCI compliant data handling.
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ProPay Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kentico Software | Legacy | Kentico Xperience CMS | Web Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, ProPay implemented Kentico Xperience CMS for its customer-facing website, adopting Kentico Xperience CMS as the primary Web Content Management platform for online content delivery. The deployment centralized content creation and publishing workflows on the corporate site, positioning Kentico Xperience CMS to manage page rendering, templates and the media asset catalog.
ProPay configured role-based content authoring, template-driven page rendering, media library management, form handling and scheduled publishing with approval workflows, aligning standard Web Content Management functional patterns with the companys marketing and editorial needs. Configuration efforts emphasized reusable page components and content staging to support recurring campaign and product pages.
Operational coverage focused on the public website and associated digital marketing activities, with editorial and site operations teams assigned governance responsibilities. Governance structures implemented included role-based access controls and staged content approvals to support a small organizational footprint while ensuring consistent content lifecycle management under Kentico Xperience CMS.
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ProPay CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018 ProPay implemented FreshDesk Customer Support to handle inbound customer enquiries via its public website. The deployment is positioned as a Customer Support solution for a small Banking and Financial Services firm with roughly 30 employees, and the FreshDesk Customer Support instance is visibly embedded on the corporate site to capture customer tickets and self service requests.
Configuration emphasis appears to center on cloud hosted ticketing and web widget workflows, with standard Customer Support capabilities provisioned such as case creation from the website, knowledge base driven self service, ticket routing, canned responses, and automation rules for basic SLA handling. The FreshDesk Customer Support deployment likely uses role based agent queues and canned macros to streamline repetitive inquiries, consistent with small team operational patterns.
Operational coverage is concentrated on the customer service function, with the website integration serving as the primary intake channel for support interactions and ticket lifecycle management. The architecture is representative of a SaaS, browser based agent console coupled to an embedded web support widget, enabling the support team to manage tickets and customer communications without on premise infrastructure.
Governance and rollout appear to have focused on centralized support workflows and agent access controls, aligning ticket ownership and escalation within the customer service organization. The narrative centers on FreshDesk Customer Support as the primary Customer Support application used on ProPay’s website, supporting day to day customer inquiry handling and knowledge base driven self service.
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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ProPay ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2018 | 2018 |
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ProPay TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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ProPay IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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ProPay CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ProPay
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ProPay Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ProPay IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ProPay digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ProPay Technographics
ProPay is a Banking and Financial Services organization based in United States,
with around 30 employees and annual revenues of $3.0 million.
ProPay operates a diverse technology stack with applications such as
TSYS ProPay, Kentico Xperience CMS and FreshDesk Customer Support,
covering areas like Payment Processing, Web Content Management and Customer Support.
ProPay has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TSYS, Kentico Software and Freshworks.
ProPay recently adopted applications including
Salesforce Sales Cloud in 2022, OneTrust Cookie Consent in 2021 and Proofpoint Email Security and Protection in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ProPay’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ProPay’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ProPay technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.