ProService Hawaii
6600 Kalanianaole Hwy,
Honolulu, 96825-1298, HI,
United States
Honolulu, 96825-1298, HI,
United States
1 808-725-6877
Professional Services
ProService Hawaii Technographics
ProService Hawaii Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ProService Hawaii and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 ProService Hawaii employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ProService Hawaii has purchased the following applications: Gallup Q12 for Employee Engagement in 2018, Hubspot Live Chat for Chatbots and Conversational AI in 2019, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ProService Hawaii is running and its propensity to invest more and deepen its relationship with Gallup , HubSpot , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ProService Hawaii revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ProService Hawaii intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ProService Hawaii Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gallup | Legacy | Gallup Q12 | Employee Engagement | HCM | n/a | 2018 | 2018 |
In 2018 ProService Hawaii implemented Gallup Q12 as its Employee Engagement application. The deployment covered the 300-employee professional services firm and was positioned as the primary tool for annual engagement measurement and for informing talent development and people leader practices.
Gallup Q12 was configured to run the annual employee engagement survey and to deliver standard survey administration, reporting, and engagement analytics used by HR and people leaders. The program was paired with a Performance Management System that included Performance Improvement Plans, Individual Development Plans, and Quarterly Talent Discussions, all of which were adopted by people leaders within two quarters. The Gallup StrengthsFinder methodology was integrated into people strategy, extending to people leader training, individual and team coaching, and staff development days.
Governance and rollout relied on a cross-functional culture committee of 20 high performers to influence people initiatives and sustain adoption. Rollout elements included monthly off-site development days for people leaders, two cycles of a company-wide theme to reinforce strategic objectives, and formalized quarterly talent discussions to operationalize survey findings into manager action plans.
Outcomes reported using Gallup Q12 included the highest participation in company history at 94% and an engagement score of 64% from the annual survey. Talent and recruiting outcomes cited during the same period included a reduction in time to fill from 90 days to 45 days and a two point increase in internal manager satisfaction, as tracked through the companys people metrics.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, ProService Hawaii deployed Hubspot Live Chat on its corporate website to capture inbound client inquiries and support sales engagement. The deployment places Hubspot Live Chat squarely within the Chatbots and Conversational AI category and positions the application as the primary conversational entry point for prospective clients and existing account touchpoints.
The implementation centers on the Hubspot Live Chat widget and conversational routing capabilities, using scripted quick replies, canned responses, and persistent chat transcripts to standardize first touch interactions. Configuration focused on role-based inboxes and queueing logic so sales and service staff can access conversation history and follow up through the same conversational thread.
Operational coverage includes the public website and client intake workflows, with business functions impacted including sales, client services, and front-office operations. Governance rested on shared inbox ownership, conversation handoff rules, and documented chat response playbooks to ensure consistent handling of leads and service requests.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, ProService Hawaii implemented Zoom from Zoom Video Communications. The deployment integrates Zoom on the ProService website, enabling embedded client-facing conferencing and web-based meeting access tied to their public site, under the Audio Video and Web Conferencing category.
Zoom was configured to provide core audio and video conferencing capabilities including scheduled meetings, webinar-style sessions, screen sharing, chat and session recording. The implementation uses Zoom meeting orchestration and web client delivery to support real-time client interactions and on-demand recorded content, consistent with standard Audio Video and Web Conferencing functional workflows.
Technical and operational controls were focused on embedding Zoom meeting endpoints and web sessions into site pages, and on administrative configuration of user accounts, meeting policies and access controls to segregate client-facing sessions from internal collaboration. The configuration centers on Zoom as the primary Audio Video and Web Conferencing application for both external client engagement on the website and internal meeting needs across ProService Hawaii.
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Collaboration | Collaboration |
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2013 | 2013 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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CRM | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ProService Hawaii
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ProService Hawaii Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ProService Hawaii IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ProService Hawaii digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ProService Hawaii Technographics
ProService Hawaii is a Professional Services organization based in United States,
with around 300 employees and annual revenues of $50.0 million.
ProService Hawaii operates a diverse technology stack with applications such as
Gallup Q12, Hubspot Live Chat and Zoom,
covering areas like Employee Engagement, Chatbots and Conversational AI and Audio Video and Web Conferencing.
ProService Hawaii has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Gallup, HubSpot and Zoom Video Communications.
ProService Hawaii recently adopted applications including
Ehealthapp in 2021, Zoominfo Platform in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ProService Hawaii’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ProService Hawaii’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ProService Hawaii technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.