PROVIDENT FINANCIAL PLC
No. 1 Godwin Street,
Bradford, BD1 2SU,
United Kingdom
Bradford, BD1 2SU,
United Kingdom
44 12 7435-1351
Banking and Financial Services
PROVIDENT FINANCIAL PLC Technographics
PROVIDENT FINANCIAL PLC Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PROVIDENT FINANCIAL PLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2535 PROVIDENT FINANCIAL PLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PROVIDENT FINANCIAL PLC has purchased the following applications: Coupa Invoice for AP Automation in 2019, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) for Applicant Tracking System in 2015, Synthetix for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PROVIDENT FINANCIAL PLC is running and its propensity to invest more and deepen its relationship with Coupa Software , Infinite Computer Solutions , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PROVIDENT FINANCIAL PLC revenues, which have grown to $595.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PROVIDENT FINANCIAL PLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PROVIDENT FINANCIAL PLC Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Provident Financial plc selected Coupa Invoice as part of a cloud-first deployment to centralize accounts payable and introduce AP Automation across its procurement and finance functions. The deployment was positioned at group level to improve visibility and control over spend and to enable procurement teams to maximize spend under management and realize supply side synergies.
The implementation leverages the Coupa BSM Platform and included core Source to Pay capabilities, with explicit configuration of Coupa Procure, Contract Management, and Coupa Invoice to standardize invoice capture, three-way matching, automated approval workflows, and supplier invoice processing. Configuration emphasized usability to accelerate onboarding of procurement and AP staff, while aligning contract and procure-to-pay data models to support centralized spend governance.
Operational coverage focused on procurement and finance teams across the Provident group, providing a consolidated transactional layer for invoice processing and contract visibility without naming specific legacy systems. The Coupa Invoice deployment was designed to feed into enterprise spend visibility and to work as part of the Coupa BSM suite, enabling consolidated reporting and benchmark comparisons across business units.
Governance and rollout favored a rapid implementation cadence with standardized workflows, role-based approvals, and program-level KPIs and benchmarks to measure progress against target procurement performance. The stated objectives included optimizing spend, expanding visibility, increasing operational efficiency, and delivering new savings for the organization through centralized AP Automation and enhanced procurement controls.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinite Computer Solutions | Legacy | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, PROVIDENT FINANCIAL PLC deployed Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) as its Applicant Tracking System. The implementation was provided by Infinite Computer Solutions and was surfaced on Provident's public careers site via BrassRing-hosted job pages, supplying externally accessible job detail and application links.
Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) was configured to manage core Applicant Tracking System functions including job requisition management, career site job posting, candidate application capture, applicant lifecycle workflows, interview scheduling, and offer tracking. The configuration emphasized the candidate portal and structured application forms to standardize resume capture and qualification routing. Reporting and the candidate data repository were provisioned to support recruiter visibility and pipeline management.
Operational coverage targeted Provident's HR talent acquisition organization supporting external hiring across the companys UK operations, with recruiter and hiring manager access layered into the system for requisition ownership and candidate review. Integration surface points are evident on the hosted career site and BrassRing job link architecture as shown in public job pages, with no documented downstream HRIS or payroll integrations provided in source materials. User roles and permissions were implemented to align hiring workflows with corporate recruitment governance.
Process governance focused on formalizing requisition approval paths and defining candidate lifecycle stages inside the Applicant Tracking System to enforce consistent hiring practice. Training and rollout activities were organized around recruiter and hiring manager enablement to operationalize BrassRing workflows.
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Workforce Management | HCM |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synthetix | Legacy | Synthetix | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, PROVIDENT FINANCIAL PLC implemented Synthetix for Chatbots and Conversational AI to support customer service and collections workflows across its United Kingdom operations. Synthetix was provisioned as the conversational layer to manage inbound customer inquiries and to orchestrate automated conversational flows alongside human agent escalation.
The implementation emphasized core conversational capabilities typical of Chatbots and Conversational AI, including natural language understanding, intent classification, dialogue management, and template-driven response generation. Configuration work focused on conversation flow design, rule-based routing to specialist queues, admin tooling for content updates, and controls to manage regulated communications within scripted dialogues.
Operational integrations connected the Synthetix deployment with contact center infrastructure and customer record systems to provide context-aware responses and seamless handoff to live agents. Channel coverage included web chat, mobile messaging and SMS, aligning the conversational platform with PROVIDENT FINANCIAL PLC customer-facing channels and the collections function.
Governance was organized around centralized conversational content oversight, versioned dialogue templates, and ongoing monitoring of conversation logs to tune intent models and update response libraries. Operational processes established escalation workflows to human agents and routine retraining cycles for the conversational models, embedding Synthetix into PROVIDENT FINANCIAL PLC customer service and collections operations.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2021 | 2021 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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CRM | CRM |
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2016 | 2016 |
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Interactive Voice Response (IVR) | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2019 | 2019 |
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Procurement | Procurement |
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2019 | 2019 |
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Sourcing | Procurement |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at PROVIDENT FINANCIAL PLC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PROVIDENT FINANCIAL PLC Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD PROVIDENT FINANCIAL PLC Technographics
PROVIDENT FINANCIAL PLC is a Banking and Financial Services organization based in United Kingdom,
with around 2535 employees and annual revenues of $595.0 million.
PROVIDENT FINANCIAL PLC operates a diverse technology stack with applications such as
Coupa Invoice, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) and Synthetix,
covering areas like AP Automation, Applicant Tracking System and Chatbots and Conversational AI.
PROVIDENT FINANCIAL PLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Infinite Computer Solutions and Synthetix.
PROVIDENT FINANCIAL PLC recently adopted applications including
Genesys Workforce Management in 2021, Concrete CMS in 2021 and Genesys PureCloud Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PROVIDENT FINANCIAL PLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PROVIDENT FINANCIAL PLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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