Providusbank
Adetokunbo Ademola Street,
Lagos, x,
Nigeria
Lagos, x,
Nigeria
234 803 184 4976
Banking and Financial Services
Providusbank Technographics
Providusbank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Providusbank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 336 Providusbank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Providusbank has purchased the following applications: JivoChat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2017, Google Tag Manager for Tag Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Providusbank is running and its propensity to invest more and deepen its relationship with JivoChat , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Providusbank revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Providusbank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Providusbank Tech Stack and Enterprise Applications
Providusbank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Providusbank implemented JivoChat on its public website. The deployment uses JivoChat as a web-based Chatbots and Conversational AI solution to provide a customer-facing chat widget and real-time messaging for online customer engagement. The installation is present on the corporate site and targets retail banking customer interactions across digital channels.
Implementation scope emphasized digital customer support and lead capture workflows, configuring the JivoChat operator console to route live chats to internal service teams and to support scripted responses for frequent inquiries. Configuration work focused on widget placement, session routing rules, visitor tracking, and role-based operator access to align the Chatbots and Conversational AI application with contact center and web support functions. Governance centered on chat handling procedures and operator permissions to fold JivoChat into existing customer service processes.
|
Providusbank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Providusbank implemented Microsoft 365 as a Collaboration platform. The implementation is observable in the providusbank.com site source where Microsoft 365 artifacts appear, indicating the bank referenced Microsoft 365 in public facing web assets. Providusbank is a Nigerian financial institution with roughly 336 employees and the deployment aligns with enterprise productivity requirements.
Microsoft 365 supplied Collaboration capabilities typical of the suite, including cloud email and calendaring, team chat and meetings, cloud document libraries, and file storage and synchronization. Providusbank Microsoft 365 Collaboration was positioned to support corporate communications, document management, and cross functional productivity workflows across the organization. The account clearly links the company name Providusbank, the application Microsoft 365, and the Apps Category Collaboration.
Operational governance for the Microsoft 365 Collaboration footprint would be expected to emphasize centralized administration, identity and access controls, and compliance configuration consistent with enterprise collaboration stacks. The deployment scope as surfaced in public site references suggests coordination between IT and corporate support teams to manage access and content collaboration across departments. Evidence is limited to website artifacts and does not specify rollout stages or implementation partners.
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Providusbank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2022 | 2022 |
In 2022, Providusbank implemented Google Tag Manager on its public website. Google Tag Manager is acting as the Tag Management layer to centralize deployment of analytics tags, event tracking and marketing measurement across the bank's web presence. Providusbank Google Tag Manager Tag Management supports core business functions including web analytics, digital marketing and web operations.
The implementation centers on a single container configuration with tags, triggers and variables mapped to a structured dataLayer for event-level instrumentation and session tracking. Governance is enforced through container versioning and role based access control, with marketing and web operations owning tag definitions and a defined change control workflow for staging and production pushes. The configuration emphasizes modular tag templates and trigger logic to reduce on page code changes while providing an operational control point for analytics and marketing pixels.
|
Providusbank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Providusbank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Providusbank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Providusbank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Providusbank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Providusbank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Providusbank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Providusbank Technographics
Providusbank is a Banking and Financial Services organization based in Nigeria,
with around 336 employees and annual revenues of $15.0 million.
Providusbank operates a diverse technology stack with applications such as
JivoChat, Microsoft 365 and Google Tag Manager,
covering areas like Chatbots and Conversational AI, Collaboration and Tag Management.
Providusbank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as JivoChat, Microsoft and Google.
Providusbank recently adopted applications including
Slack Connect in 2022, Google Tag Manager in 2022 and Freshservice in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Providusbank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Providusbank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Providusbank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.