Prusa Research
188/7a Partyzanska,
Prague, 17000,
Czech Republic
Prague, 17000,
Czech Republic
420 222 263 718
Manufacturing
Prusa Research Technographics
Prusa Research Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Prusa Research and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Prusa Research employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Prusa Research has purchased the following applications: Adyen for Payment Processing in 2021, LiveChat for Chatbots and Conversational AI in 2022, FrontApp for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Prusa Research is running and its propensity to invest more and deepen its relationship with Adyen , Apple , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Prusa Research revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Prusa Research intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Prusa Research Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adyen | Legacy | Adyen | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021 Prusa Research implemented Adyen for online payments on their website. Adyen is used as a Payment Processing solution integrated into Prusa Research's online store checkout and order flow. The deployment is storefront focused, connecting customer checkout pages to Adyen payment gateway and authorization APIs to handle transaction authorization and capture. This configuration positions Prusa Research, Adyen, Payment Processing for the company's online sales business function.
Functional capabilities implemented follow standard Payment Processing workflows, including payment authorization, capture, refund handling, and support for card and alternative payment methods through Adyen. The integration ties payments into order management, finance, and customer service workflows to align settlement and reconciliation processes with online orders. Governance centers on payment operations and PCI aligned data handling, using hosted checkout or tokenization models to limit direct card data exposure. The implementation scope is limited to the company website, reflecting a webstore centric payment architecture for a manufacturing firm selling direct to customers.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Prusa Research deployed LiveChat on its public website, implementing LiveChat as a customer-facing messaging channel categorized as Chatbots and Conversational AI. The implementation embeds the LiveChat web widget across product and support pages to provide real-time conversational access for customer service and e-commerce inquiries, positioning the application as the primary channel for front-line support and sales assistance for Prusa Research.
Configuration follows common Chatbots and Conversational AI patterns, including automated greeting flows, canned response libraries, agent handoff, conversation logging and operational analytics to monitor support activity. Operational scope is the website customer touchpoints and support organization, with governance expected to focus on response templates, transcript retention and iterative tuning of automated conversation flows by support leadership to maintain consistency and training of human agents.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Prusa Research deployed FrontApp as its company-wide Collaboration platform. The 200-person Czech Republic manufacturer standardized on FrontApp to manage communications for Customer Support, Development, Sales, Purchasing, Accounting, and Management, positioning the application as the primary channel for inbound messages and internal coordination across business functions.
The implementation emphasized shared inboxes, assignment routing, internal comments and collaborative draft workflows, reflecting standard Collaboration capabilities used to coordinate cross-functional teams. Operational governance included role-based access and mailbox segregation by function, with automation rules and routing configured to align task ownership and communication workflows across departments, and FrontApp is referenced as central to day-to-day communications across the entire company.
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Collaboration | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2024 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Prusa Research
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Prusa Research Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Prusa Research IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Prusa Research digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Prusa Research Technographics
Prusa Research is a Manufacturing organization based in Czech Republic,
with around 200 employees and annual revenues of $30.0 million.
Prusa Research operates a diverse technology stack with applications such as
Adyen, LiveChat and FrontApp,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Prusa Research has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adyen, LiveChat, Inc. and Front.
Prusa Research recently adopted applications including
Directus CMS in 2024, Freelo in 2023 and LiveChat in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Prusa Research’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Prusa Research’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Prusa Research technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.