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Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

PT MNC SkyVision Tech Stack and Enterprise Applications

PT MNC SkyVision CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ameyo Legacy Ameyo Voice Logger System Call Center CRM n/a 2017 2017
In 2017 PT MNC SkyVision implemented the Ameyo Voice Logger System as part of a centralized Ameyo communications suite. The deployment established a consolidated Call Center platform that centralized process flow from site offices and streamlined contact center operations across customer service and billing functions. The implementation included an advanced IVRS for customer self service that handled routine queries such as subscription expiry dates, account balance checks, and promotional offer information. The Ameyo Voice Logger System was configured to capture and log voice interactions while the communications suite provided dashboards and advanced reporting capabilities to analyze performance of contact center resources. Integrations were executed with the billing system and a payment gateway to enable phone based bill payments and to surface account and billing details within IVR flows, enabling interoperability with existing business applications and reducing manual intervention in routine transactions. Operational coverage extended across site offices and centralized contact center staff, impacting customer support, billing, payment processing, and promotional query handling. Governance and process changes emphasized standardized process flows and reduced manual handoffs through IVR automation and application interoperability. Dashboards and reporting tools from Ameyo were used to monitor resource performance and operational metrics, supporting ongoing contact center oversight and simplified operations.

IT Decision Makers and Key Stakeholders at PT MNC SkyVision

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PT MNC SkyVision Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PT MNC SkyVision IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PT MNC SkyVision digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD PT MNC SkyVision Technographics
PT MNC SkyVision is a Media organization based in Indonesia, with around 975 employees and annual revenues of $93.9 million.
PT MNC SkyVision operates a diverse technology stack with applications such as Ameyo Voice Logger System, covering areas like Call Center.
PT MNC SkyVision has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ameyo.
PT MNC SkyVision recently adopted applications including Ameyo Voice Logger System in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PT MNC SkyVision’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates PT MNC SkyVision’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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