PT MNC SkyVision Technographics
PT MNC SkyVision Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PT MNC SkyVision and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 975 PT MNC SkyVision employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PT MNC SkyVision has purchased the following applications: Ameyo Voice Logger System for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PT MNC SkyVision is running and its propensity to invest more and deepen its relationship with Ameyo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PT MNC SkyVision revenues, which have grown to $93.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PT MNC SkyVision intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PT MNC SkyVision Tech Stack and Enterprise Applications
PT MNC SkyVision CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Voice Logger System | Call Center | CRM | n/a | 2017 | 2017 |
In 2017 PT MNC SkyVision implemented the Ameyo Voice Logger System as part of a centralized Ameyo communications suite. The deployment established a consolidated Call Center platform that centralized process flow from site offices and streamlined contact center operations across customer service and billing functions.
The implementation included an advanced IVRS for customer self service that handled routine queries such as subscription expiry dates, account balance checks, and promotional offer information. The Ameyo Voice Logger System was configured to capture and log voice interactions while the communications suite provided dashboards and advanced reporting capabilities to analyze performance of contact center resources.
Integrations were executed with the billing system and a payment gateway to enable phone based bill payments and to surface account and billing details within IVR flows, enabling interoperability with existing business applications and reducing manual intervention in routine transactions. Operational coverage extended across site offices and centralized contact center staff, impacting customer support, billing, payment processing, and promotional query handling.
Governance and process changes emphasized standardized process flows and reduced manual handoffs through IVR automation and application interoperability. Dashboards and reporting tools from Ameyo were used to monitor resource performance and operational metrics, supporting ongoing contact center oversight and simplified operations.
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IT Decision Makers and Key Stakeholders at PT MNC SkyVision
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Apps Being Evaluated by PT MNC SkyVision Executives
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