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Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

PZU Ukraine Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Smiddle Legacy Smiddle Voice Bot Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
In 2024, PZU Ukraine implemented Smiddle Voice Bot as part of a contact-center modernization engagement. Smiddle lists PZU Ukraine among its clients and was engaged specifically to modernize contact-center operations for insurance customer service and claims intake, deploying Smiddle Voice Bot within the Chatbots and Conversational AI category. The implementation emphasized voice automation capabilities common to Chatbots and Conversational AI, including conversational IVR, intent detection and natural language understanding for routine policy inquiries, and structured claims intake voice flows. Smiddle Voice Bot was configured to capture caller intent and key claims data, and to execute scripted decision trees and automated responses for recurring call types while providing handoff points for live agents. Operational coverage focused on customer service and claims intake functions within the insurer, with a phased rollout across call flows to limit disruption and enable agent escalation pathways. Governance concentrated on operationalizing voice-to-agent handoff, call scripting and data capture standards for claims processing, and aligning contact-center workflows to accommodate automated voice interactions.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2021 2021
Digital Advertising Platform CRM 2016 2016
Digital Advertising Platform CRM 2016 2016
Marketing Analytics CRM 2013 2013
Marketing Analytics CRM 2025 2025
Tag Management CRM 2013 2013
Tag Management CRM 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2024 2024
IT Service Management ITSM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2023 2023
Content Delivery Network IaaS 2015 2015
Content Delivery Network IaaS 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Security (AppSec) CyberSecurity 2023 2023
Identity and Access Management (IAM) CyberSecurity 2015 2015
Identity and Access Management (IAM) CyberSecurity 2023 2023
Secure Sockets Layer (SSL) CyberSecurity 2012 2012
Secure Sockets Layer (SSL) CyberSecurity 2014 2014
Secure Sockets Layer (SSL) CyberSecurity 2018 2018
IT Decision Makers and Key Stakeholders at PZU Ukraine
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PZU Ukraine Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD PZU Ukraine Technographics

PZU Ukraine is a Insurance organization based in Ukraine, with around 537 employees and annual revenues of $47.0 million.

PZU Ukraine operates a diverse technology stack with applications such as Smiddle Voice Bot, Cisco Webex Meetings and Hotjar, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Experience.

PZU Ukraine has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Smiddle, Cisco Systems and Contentsquare.

PZU Ukraine recently adopted applications including Microsoft Clarity in 2025, Smiddle Voice Bot in 2024 and Zoho Site24x7 in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of PZU Ukraine’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates PZU Ukraine’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete PZU Ukraine technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.