List of Smiddle Voice Bot Customers
Kyiv, 04073,
Ukraine
Since 2010, our global team of researchers has been studying Smiddle Voice Bot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smiddle Voice Bot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smiddle Voice Bot for Chatbots and Conversational AI include: Kaspi Bank, a Kazakhstan based Retail organisation with 3600 employees and revenues of $1.90 billion, UKRSIBBANK BNP Paribas Group, a Ukraine based Banking and Financial Services organisation with 5000 employees and revenues of $1.00 billion, PZU Ukraine, a Ukraine based Insurance organisation with 537 employees and revenues of $47.0 million and many others.
Contact us if you need a completed and verified list of companies using Smiddle Voice Bot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smiddle Voice Bot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Kaspi Bank | Retail | 3600 | $1.9B | Kazakhstan | Smiddle | Smiddle Voice Bot | Chatbots and Conversational AI | 2024 | n/a | In 2024 Kaspi Bank implemented Smiddle Voice Bot to automate voice interactions for its customer service contact center in the finance organization. The deployment used Smiddle Voice Bot as a Chatbots and Conversational AI solution to instrument CRM related call workflows and routine telephony interactions across its contact center operations. The implementation centered on voice interaction automation, including routine inbound and outbound call handling, interactive voice response flow orchestration, natural language understanding for caller intent, and CRM triggered call workflow automation. Smiddle Voice Bot was configured to manage conversational routing, automated call logging and dispositioning, and agent escalation points to preserve live agent intervention when required. Operational coverage was focused on Kaspi Bank customer service and contact center teams in finance, with integration points into the bank's telephony and CRM layers to enable end to end call workflow orchestration. Governance emphasized conversation handoff rules, call recording and logging consistency, and configuration of escalation pathways to live agents, supporting staged operational rollout and ongoing quality control for voice automation. | |
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PZU Ukraine | Insurance | 537 | $47M | Ukraine | Smiddle | Smiddle Voice Bot | Chatbots and Conversational AI | 2024 | n/a | In 2024, PZU Ukraine implemented Smiddle Voice Bot as part of a contact-center modernization engagement. Smiddle lists PZU Ukraine among its clients and was engaged specifically to modernize contact-center operations for insurance customer service and claims intake, deploying Smiddle Voice Bot within the Chatbots and Conversational AI category. The implementation emphasized voice automation capabilities common to Chatbots and Conversational AI, including conversational IVR, intent detection and natural language understanding for routine policy inquiries, and structured claims intake voice flows. Smiddle Voice Bot was configured to capture caller intent and key claims data, and to execute scripted decision trees and automated responses for recurring call types while providing handoff points for live agents. Operational coverage focused on customer service and claims intake functions within the insurer, with a phased rollout across call flows to limit disruption and enable agent escalation pathways. Governance concentrated on operationalizing voice-to-agent handoff, call scripting and data capture standards for claims processing, and aligning contact-center workflows to accommodate automated voice interactions. | |
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UKRSIBBANK BNP Paribas Group | Banking and Financial Services | 5000 | $1.0B | Ukraine | Smiddle | Smiddle Voice Bot | Chatbots and Conversational AI | 2024 | n/a | In 2024, UKRSIBBANK BNP Paribas Group implemented Smiddle Voice Bot. Smiddle Voice Bot is a Chatbots and Conversational AI application that Smiddle documents on its client page as part of contact-center and telephony solutions supporting the bank's customer service and CRM processes in Ukraine. Implementation scope concentrated on the bank's contact-center voice channel and customer service operations, with deployment work described by the vendor for Ukrainian banking and finance customers. Configuration work, as typical for Chatbots and Conversational AI voice implementations, focused on automating common voice inquiries, call routing and distribution, and conversational IVR flows using speech recognition and natural language understanding to guide dialogue management. The vendor description indicates integration points with the bank's contact-center telephony infrastructure and CRM processes to surface customer context during live and automated interactions. Smiddle positions the deployment as a vendor-led provision of telephony and voice automation capabilities, and Smiddle estimates the Smiddle Voice Bot automated routine calls and improved contact-center response efficiency for UKRSIBBANK BNP Paribas Group. |
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