Qantas Airways
10 Bourke Road Mascot,
Sydney, 2020, NSW,
Australia
Sydney, 2020, NSW,
Australia
61 2 9691-3636
Transportation
Qantas Airways Technographics
Qantas Airways Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Qantas Airways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33000 Qantas Airways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Qantas Airways has purchased the following applications: QAD Adaptive ERP (ex MFG/PRO) for Manufacturing ERP in 2008, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Qantas Airways is running and its propensity to invest more and deepen its relationship with QAD , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Qantas Airways revenues, which have grown to $14.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Qantas Airways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Qantas Airways Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| QAD | Legacy | QAD Adaptive ERP (ex MFG/PRO) | Manufacturing ERP | ERP Services and Operations | n/a | 2008 | 2009 |
In 2008 Qantas Airways implemented QAD Adaptive ERP (ex MFG/PRO) as its Manufacturing ERP platform. The deployment targeted Qantas Catering planning and production workflows, provisioning the ERP to support national level demand planning and centre production scheduling across multiple Q Catering ports.
QAD Adaptive ERP was configured to support demand management and forecasting, master production scheduling, material requirements planning, and production centre scheduling. The implementation emphasized first level forecast capture and validation, with the ERP hosting the driving forecasts that feed the Master Production Schedule and the Centre Production schedule, which in turn inform material, labour and scheduling requirements.
Operationally the rollout placed demand planning and forecast maintenance responsibilities in the hands of site schedulers and dedicated Demand Planning Analysts, who prepared and transferred forecasts into the forecasting and ERP environment. The solution supported the Sales and Operations Planning process by enabling forecast variance monitoring, anomaly reporting, and daily to monthly schedule adjustments across catering sites.
Governance and process changes formalized responsibilities for consulting with Catering Site Schedulers from all ports, escalating demand risks to Financial Teams for budget forecasting, and providing first level analysis of forecasting outcomes. The role of Demand Planning Analyst and oversight from the Senior Site Scheduler and Routing Specialist were embedded into the S and OP workflow to drive forecast accuracy, exception management, and continuous refinement of planning methods within QAD Adaptive ERP.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Qantas Airways deployed LivePerson Conversational Cloud on its public website to provide web messaging and conversational support. The deployment positions LivePerson Conversational Cloud as the customer-facing Chatbots and Conversational AI interface on Qantas.com.au, handling traveler-initiated conversations through an embedded web chat widget and conversational session management.
The implementation configures typical Chatbots and Conversational AI capabilities including automated intent classification, scripted messaging flows, session-based routing, and staged agent escalation to human contact center staff. Scope of use is focused on online customer service workflows and website messaging, with governance centered on embedding the LivePerson Conversational Cloud into agent workflows, configuring routing and conversation scripts, and surfacing conversational logs and dashboards for operational oversight.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Qantas Airways implemented Microsoft 365 as a cloud collaboration foundation to support enterprise Collaboration across its workforce of 33,000 employees. Qantas Airways adopted Microsoft 365 to centralize corporate communications and document workflows, using the full Microsoft 365 application suite on their public website as part of the deployment footprint.
The implementation focused on core collaboration capabilities including cloud email, real time chat and meetings, intranet style content management, and file sharing with version control and coauthoring. Microsoft 365 was configured to provide unified user productivity experiences and content lifecycle controls, aligning collaboration functionality with corporate communication and knowledge management use cases.
Operationally the rollout aligned with corporate IT governance, central identity and access management, and policy driven information protection to manage employee access and external sharing. The deployment supported business functions across communications, IT and corporate operations, with Microsoft 365 serving as the principal Collaboration platform for internal collaboration and public facing integration on qantas.com.au.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
|
2020 | 2020 |
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Customer Experience | CRM |
|
2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Project Portfolio Management | PPM |
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2011 | 2011 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Qantas Airways
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Qantas Airways Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Qantas Airways IT executives and key decision makers. This section highlights Qantas Airways's latest recorded technology evaluations, including Zscaler Cloud Firewall for Next Generation Firewall on 2025-04-03, NetApp Cloud Storage for Cloud Storage on 2025-03-03, and Microsoft Sentinel for Endpoint Detection and Response (EDR) on 2025-02-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Qantas Airways digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Qantas Airways Technographics
Qantas Airways is a Transportation organization based in Australia,
with around 33000 employees and annual revenues of $14.10 billion.
Qantas Airways operates a diverse technology stack with applications such as
QAD Adaptive ERP (ex MFG/PRO), LivePerson Conversational Cloud and Microsoft 365,
covering areas like Manufacturing ERP, Chatbots and Conversational AI and Collaboration.
Qantas Airways has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as QAD, LivePerson and Microsoft.
Qantas Airways recently adopted applications including
Adobe Experience Cloud in 2021, Adobe Audience Manager in 2021 and Adobe Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Qantas Airways’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Qantas Airways’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Qantas Airways technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.