Quadient
127 Avenue Joseph Pierre Boitelet,
Cavaillon, 84300,
France
Cavaillon, 84300,
France
33 4 90 76 08 08
Professional Services
Quadient Technographics
Quadient Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Quadient and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4680 Quadient employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Quadient has purchased the following applications: FIS GETPAID for AR Automation in 2004, Phenom Talent CRM for Candidate Relationship Management in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Quadient is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , Phenom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Quadient revenues, which have grown to $1.09 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quadient intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Quadient Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2004 | 2004 |
In 2004 Quadient implemented FIS GETPAID as its AR Automation solution to centralize receivable management within finance and accounts receivable. FIS GETPAID was provisioned to provide core receivable functions including invoicing automation, collections management, cash application, dispute tracking, and receivables reporting.
The deployment was organized as a centralized receivable application configured to enforce standardized credit and collections workflows and role based access controls for finance users. Configuration emphasis was placed on batch processing for high volume invoicing, automated dunning sequences, configurable aging buckets, and exception routing for disputes, reflecting capabilities typical of AR Automation platforms.
Operational coverage focused on accounts receivable, credit and collections teams, with governance driven by finance process owners who defined collection policies and escalation rules. Rollout and configuration activities centered on embedding receivables workflows into corporate finance operations, aligning system parameters with existing billing cycles and cash application practices.
Quadient FIS GETPAID AR Automation served as the enterprise receivable management backbone, providing structured modules for collections and cash reconciliation and supporting ongoing finance governance and operational control.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2017 | 2018 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018 Quadient implemented Phenom Talent CRM on its global careers site, using Phenom People on their website to support candidate engagement. Quadient implemented Phenom Talent CRM as a Candidate Relationship Management solution to centralize Talent Acquisition and employer branding workflows across recruiting teams.
The deployment of Phenom Talent CRM focused on standard Candidate Relationship Management capabilities, including persistent candidate profiles, talent pipelining and pool segmentation, nurture campaign orchestration, and career site integration for inbound candidate capture. Configuration work emphasized CRM workflow rules, candidate lifecycle states, and automated engagement triggers to sustain recruiting pipelines and manage candidate touchpoints.
Integrations centered on the public careers portal at careers.quadient.com/global/en and internal recruiter workflows, consolidating applicant records and enabling recruiters and talent sourcers to access unified candidate data. Governance changes included the centralization of candidate data governance within Talent Acquisition, standardized recruiter handoffs and workflow ownership, and operational alignment of employer brand content on the career site with CRM nurture programs.
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Quadient deployed Salesforce Chat (formerly Salesforce Live Agent) on its corporate website. The implementation is classified under Chatbots and Conversational AI and was provisioned to support real-time customer engagement for Quadient's customer service and sales touchpoints.
The deployment configured standard Salesforce Chat capabilities including embedded web chat widgets, pre-chat data capture, real-time session routing, agent console handling, chat transcripts and post-chat feedback capture. Configuration emphasized skill-based routing, presence management, templated responses and transcript logging to align conversational workflows with customer service processes.
Salesforce Chat was embedded into Quadient's external website to capture inbound customer inquiries and route conversations into Chat queues for live agents. Operational coverage focused on customer service and customer success teams, with workflows defined for agent handoffs and escalation to asynchronous channels when required. Interaction records and chat transcripts are retained in the Chat interaction layer for operational review.
Governance for the implementation included establishing routing rules, agent handoff procedures, transcript retention policies and agent training to standardize response workflows. Ongoing management is performed through the Salesforce Chat console to support monitoring and quality assurance.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2015 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Quadient
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Quadient Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Quadient Technographics
Quadient is a Professional Services organization based in France,
with around 4680 employees and annual revenues of $1.09 billion.
Quadient operates a diverse technology stack with applications such as
FIS GETPAID, Phenom Talent CRM and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like AR Automation, Candidate Relationship Management and Chatbots and Conversational AI.
Quadient has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Phenom and Salesforce.
Quadient recently adopted applications including
Cisco Webex Meetings in 2021, 6sense Account Engagement Platform in 2021 and SendinBlue in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Quadient’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Quadient’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Quadient technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.