Quectel
Building 5, Shanghai Business Park Phase III (Area B), No.1016 Tianlin Road, Minhang District,
Shanghai, 200233,
China
Shanghai, 200233,
China
62 22-732-2779
Communications
Quectel Technographics
Quectel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Quectel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4694 Quectel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Quectel has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017, WooCommerce for eCommerce in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Quectel is running and its propensity to invest more and deepen its relationship with Freshworks , Instabot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Quectel revenues, which have grown to $2.58 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quectel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Quectel Tech Stack and Enterprise Applications
Quectel AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Quectel implemented Freshdesk Messaging (Formerly Freshchat) on its website. Freshdesk Messaging (Formerly Freshchat) is deployed as a Chatbots and Conversational AI solution to provide web-based customer engagement and support for Quectel, and to instrument conversational touchpoints directly on public site pages.
The deployment centers on web-embedded conversational UI and standard Chatbots and Conversational AI capabilities, including automated messaging flows, live agent handoff, session tracking, and persistent conversation history to support customer service and lead capture workflows. Configuration work focused on routing and escalation rules, agent assignment logic, and conversational scripting to align web inquiries with support and sales teams, establishing operational governance for inbound web conversations and ticket escalation.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
Quectel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Quectel implemented Microsoft 365 to support Collaboration across its corporate communications and content workflows. Quectel uses Microsoft 365 on their website, indicating the Microsoft 365 deployment extends to public-facing web integration as well as internal productivity and collaboration needs.
The Microsoft 365 deployment focused on core Collaboration capabilities, including cloud-hosted email and calendaring, team chat and conferencing, and document and intranet services for content management. Configuration work centered on tenant provisioning, mailbox and site configuration, and standard collaboration tooling for team workspaces and file synchronization.
Operational coverage included integration of Microsoft 365 services with Quectel web properties and corporate productivity processes, with usage spanning IT, communications, and marketing functions. The deployment used a cloud SaaS delivery model for collaboration services, enabling centralized administration of user accounts and content access across the organization.
Governance and workflow activities emphasized collaboration policy controls, external sharing rules, and content lifecycle configuration to align Microsoft 365 Collaboration capabilities with corporate information management. Rollout activities included user provisioning, permissions management, and site structures to support cross-functional collaboration and public-facing content scenarios.
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Quectel eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
Quectel implemented WooCommerce in 2022 to provide eCommerce functionality on its public website quectel.com. The deployment uses WooCommerce from Automattic and is identified under the eCommerce category.
The implementation centers on storefront capabilities, including product catalog management, product detail pages, shopping cart and checkout flows, order management and customer account features. WooCommerce configuration and core extension patterns are used to manage catalog publishing, pricing, taxes and core order lifecycle orchestration.
Operational ownership is concentrated in web operations, digital marketing and sales teams, with governance covering product data updates, content publishing approvals and order processing workflows. The deployment functions as the site-level eCommerce layer delivering storefront and transactional interfaces to external customers, positioning WooCommerce as Quectel's primary online sales and customer self-service mechanism.
|
Quectel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
Quectel ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Quectel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Quectel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Marketing Automation and Database Expert | CXO | Marketing | |
|
|
|
Business Manager, IoT Platforms & Software Solutions | Manager | IT | |
|
|
|
COO | CXO | Finance | |
|
|
|
Director of Product Marketing (5G MBB) | Director | Marketing | |
|
Apps Being Evaluated by Quectel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Quectel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Quectel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Quectel Technographics
Quectel is a Communications organization based in China,
with around 4694 employees and annual revenues of $2.58 billion.
Quectel operates a diverse technology stack with applications such as
Freshdesk Messaging (Formerly Freshchat), Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Quectel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Freshworks, Microsoft and Automattic.
Quectel recently adopted applications including
Slack Connect in 2022, WooCommerce in 2022 and Zendesk Service in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Quectel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Quectel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Quectel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.