Queen City Med Mart
10780 Reading Rd,
Cincinnati, 45241, OH,
United States
Cincinnati, 45241, OH,
United States
1 513-815-3418
Retail
Queen City Med Mart Technographics
Queen City Med Mart Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Queen City Med Mart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Queen City Med Mart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Queen City Med Mart has purchased the following applications: PayPal Braintree for Payment Processing in 2016, Brightree Business Management for Business Process Management in 2015, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Queen City Med Mart is running and its propensity to invest more and deepen its relationship with PayPal , Affirm , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Queen City Med Mart revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Queen City Med Mart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Queen City Med Mart Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Queen City Med Mart implemented PayPal Braintree on its website for Payment Processing to handle e-commerce checkout and payment authorization for its retail operations. The deployment centers on the website checkout flow, where PayPal Braintree is used to accept card and PayPal payment methods, and the full application name PayPal Braintree appears in transaction flows and payment pages. This implementation positions Payment Processing within the company's online sales and finance functions.
Technical configuration follows a standard web integration model with PayPal Braintree client-side JavaScript SDK implemented in the storefront to collect payment instruments, and server-side tokenization to secure payment credentials prior to transmission to Braintree servers. Operational scope is the e-commerce checkout on medmartonline.com, and the implementation leverages PayPal Braintree capabilities for card tokenization, vaulting, and PayPal wallet flows consistent with Payment Processing category functionality. Governance focuses on payment acceptance policies and PCI related controls for card data handling within the checkout architecture.
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2018 | 2018 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2021 | 2021 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResMed | Legacy | Brightree Business Management | Business Process Management | ERP Services and Operations | n/a | 2015 | 2015 |
Queen City Med Mart implemented Brightree Business Management in 2015. The deployment targeted core accounting and billing workflows for the 100 employee retail medical supplier, using the Business Process Management application to centralize transaction processing and control.
The Brightree Business Management implementation focused on Accounts Receivable and A/R Management capabilities, end of month reconciliation workflows, contracting management, and auditing controls. Brightree Business Management was configured to support AR aging and collections workflows, invoice generation and payment application, contract recordkeeping, and audit trail capture consistent with billing and revenue operations.
Operational coverage concentrated on the accounting department and contracting function, consolidating responsibilities for Accounts Receivable, End of Month Reconciliation, Contracting and Auditing into a single system of record. Day to day cash application and month end close procedures were routed through the Brightree Business Management processes to reduce manual fragmentation across tasks.
Governance emphasized ownership by accounts receivable and audit stakeholders, with documented reconciliation procedures and configured workflow steps for approvals and audit logging. System configuration mapped to the listed responsibilities of A R Management, Accounts Receivable, End of Month Reconciliation, Contracting and Auditing to standardize execution and provide a unified operational ledger.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Queen City Med Mart deployed Zendesk Chat on its public website to provide online customer engagement using Chatbots and Conversational AI. Queen City Med Mart implemented Zendesk Chat as a front line customer service and sales inquiry channel for its United States based retail operations, embedding the application directly into www.medmartonline.com to capture real time visitor interactions.
The implementation used the Zendesk Chat web widget and standard administrative console to configure chat routing, canned responses, proactive chat triggers, and offline lead capture forms, consistent with Chatbots and Conversational AI capabilities. The deployment was delivered as an embedded website component via the vendor provided snippet, with agent seats and message templates configured for small team operations, and session handoff workflows defined to support live agent interactions and canned automation.
Operational scope centered on the customer service team, with administration controls used to manage agent roles, business hours, and conversation transcripts for follow up. Governance relied on application level settings and template-driven responses to standardize customer communications, and the implementation focused on web channel coverage without named integrations to other enterprise systems provided in the source notes.
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
eCommerce | eCommerce |
|
2018 | 2018 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2015 | 2015 |
|
|
|
|
|
Product Review Management | eCommerce |
|
2018 | 2018 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Queen City Med Mart
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Queen City Med Mart Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Queen City Med Mart IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Queen City Med Mart digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Queen City Med Mart Technographics
Queen City Med Mart is a Retail organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
Queen City Med Mart operates a diverse technology stack with applications such as
PayPal Braintree, Brightree Business Management and Zendesk Chat,
covering areas like Payment Processing, Business Process Management and Chatbots and Conversational AI.
Queen City Med Mart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, ResMed and Zendesk.
Queen City Med Mart recently adopted applications including
Klarna Payments in 2021, Visa Authorize.Net in 2021 and Visa CardinalCommerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Queen City Med Mart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Queen City Med Mart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Queen City Med Mart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.