Quest Diagnostics
500 Plaza Drive,
Secaucus, 7094, NJ,
United States
Secaucus, 7094, NJ,
United States
1 973-520-2700
Healthcare
Quest Diagnostics Technographics
Quest Diagnostics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Quest Diagnostics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 56000 Quest Diagnostics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Quest Diagnostics has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Sterling Background Check for BackGround Screening in 2016, Cognizant TriZetto Facets for Core Admin Processing System in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Quest Diagnostics is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Quest Diagnostics revenues, which have grown to $9.87 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Quest Diagnostics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Quest Diagnostics Tech Stack and Enterprise Applications
Quest Diagnostics ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Quest Diagnostics implemented Oracle NetSuite ERP to consolidate core finance operations and establish a single system for finance and accounting. Oracle NetSuite ERP was positioned to address ERP Financial requirements across the enterprise finance organization.
The implementation emphasized standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, fixed assets, period close orchestration and consolidated financial reporting, with configuration to support multi entity accounting and a centralized chart of accounts. Workflows were configured for journal management, invoice processing and reconciliation to standardize transactional controls and month end processes.
Operational coverage focused on corporate accounting, treasury and regional controller teams, with governance built around role based access, standardized approval paths and centralized financial control points for statutory and management reporting. The record highlights Quest Diagnostics Oracle NetSuite ERP ERP Financial as the system of record for finance and accounting functions.
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Expense Management | ERP |
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2010 | 2010 |
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Quest Diagnostics HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2016 | 2016 |
In 2016 Quest Diagnostics implemented Sterling Background Check to centralize candidate screening within its HR service operations. Sterling Background Check was deployed as a BackGround Screening application to support onboarding and offboarding workflows, and to standardize background and drug screening processes used by HR service teams.
The implementation encompassed functional capabilities typical of BackGround Screening solutions, including identity verification, criminal and employment history screening, and integration points for onboarding case management and I-9 workflows. Sterling Background Check was operated alongside a broader HR technology stack explicitly used at Quest Diagnostics, including Oracle HCM, Peoplesoft HCM, Cornerstone Applicant Tracking System, Talentwise, and Kronos, enabling data handoffs between applicant tracking, workforce records, and screening case management.
Governance and operational ownership rested with the HR Service Center and HR Centers of Excellence, with the HR Service Center Manager driving process and system enhancements, training, and performance management for the service team. Rollout and ongoing management emphasized consistent application of screening policies across HR Business Partners and operational teams, and the system was embedded into existing onboarding and offboarding procedures to streamline case handling and escalations.
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BackGround Screening | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2018 | 2018 |
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Employee Engagement | HCM |
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2025 | 2025 |
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Employee Experience | HCM |
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2025 | 2025 |
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Learning and Development | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2009 | 2009 |
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Quest Diagnostics ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Quest Diagnostics implemented Cognizant TriZetto Facets as a Core Admin Processing System. The program targeted laboratory operations and administrative workflows supporting lab standardization, order entry to billing, Master Data Management, patient reporting, and compliance across Lab-Lyndhurst New Jersey and West Norriton Pennsylvania sites, with explicit engagement from finance, compliance, and medical director stakeholders.
Configuration work centered on core administration capabilities for billing and eligibility interfacing, order-to-bill workflows, and patient reporting, with requirements authored as BRDs, UML models, and Agile user stories. The Cognizant TriZetto Facets implementation included formal test plans and execution, covering system integration testing with development and QA resources, followed by user acceptance testing and end user training, and deliverables tracked through Agile Rally sprint documentation and traceability matrices.
Integrations were a primary focus, documented as HL7 integration flows to downstream systems including insurance providers, Medicare channels, hospitals, and client portals, with TriZetto Facets serving as a central administrative endpoint. Data migration work documented extract, transform, and load requirements for consolidating records into a data repository, specifying file-level field mappings, cleansing rules, corrective actions, and schema design, and leveraging Microsoft SSIS and Informatica for ETL processing and QA validation cycles.
Project governance emphasized stakeholder coordination and cross-functional design review, with the business analyst role facilitating requirements elicitation, scope control with project managers, and participation on the design team alongside architects and technical leads. Implementation readiness included documented training, executive presentations, and implementation plans, with daily Agile sprint sessions conducted when required to maintain delivery cadence and to resolve functional and compliance issues.
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Laboratory Management | ERP Services and Operations |
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2023 | 2023 |
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Laboratory Management | ERP Services and Operations |
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2020 | 2021 |
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Revenue Cycle Management | ERP Services and Operations |
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2016 | 2016 |
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Quest Diagnostics Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2009 | 2018 |
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Quest Diagnostics Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Quest Diagnostics Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Quest Diagnostics Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2018 | 2018 |
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Intelligent Document Processing | Content Management |
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2015 | 2015 |
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Quest Diagnostics CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Quest Diagnostics EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2014 | 2014 |
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Quest Diagnostics ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Quest Diagnostics PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Quest Diagnostics SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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Quest Diagnostics TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Quest Diagnostics PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Quest Diagnostics IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2023 | 2023 |
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Servers, Storage and Networking | IaaS |
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2016 | 2016 |
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Quest Diagnostics CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Quest Diagnostics
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Quest Diagnostics Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Quest Diagnostics IT executives and key decision makers. This section highlights Quest Diagnostics's latest recorded technology evaluations, including Workday Payroll for Payroll on 2026-02-23, EPIC EHR for Electronic Health Record on 2026-01-06, and Experity EMR/PM for Electronic Health Record on 2025-12-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Quest Diagnostics digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Quest Diagnostics Technographics
Quest Diagnostics is a Healthcare organization based in United States,
with around 56000 employees and annual revenues of $9.87 billion.
Quest Diagnostics operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Sterling Background Check and Cognizant TriZetto Facets,
covering areas like ERP Financial, BackGround Screening and Core Admin Processing System.
Quest Diagnostics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and Cognizant.
Quest Diagnostics recently adopted applications including
Blackbaud YourCause CSRconnect in 2025, FirstUp Platform (ex SocialChorus) in 2025 and L7 LIMS in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Quest Diagnostics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Quest Diagnostics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Quest Diagnostics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.