North Kingstown, 2852, RI,
United States
R and D Technologies Technographics
R and D Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by R and D Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 R and D Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that R and D Technologies has purchased the following applications: BlueFolder for Field Service Management in 2020, Microsoft 365 for Collaboration in 2019, Crazy Egg for Marketing Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems R and D Technologies is running and its propensity to invest more and deepen its relationship with BlueFolder , Microsoft , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing R and D Technologies revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for R and D Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
R and D Technologies Tech Stack and Enterprise Applications
R and D Technologies ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BlueFolder | Legacy | BlueFolder | Field Service Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, R and D Technologies implemented BlueFolder as its Field Service Management solution to centralize service intake for its manufacturing support operations in the United States. The deployment uses BlueFolder hosted on the company website to accept customer service requests and enable online appointment scheduling, aligning web-exposed intake with field service execution for a small twenty-person operations model.
Functional configuration focused on core Field Service Management capabilities, including work order creation and lifecycle tracking, scheduling and dispatch, technician mobile access for field updates, time and expense capture, and service history and billing records. BlueFolder was configured to capture service details via website forms and to surface assignments to technicians through mobile-access workflows, with role-based user provisioning, form templates for service reports, and automated status updates to support standard field service workflows.
Integrations are limited to the website surface, with BlueFolder receiving and routing customer-submitted requests and serving as the operational touchpoint referenced on R and D Technologies website. Operational scope covers the companys field service and customer-facing teams within the United States, and governance was implemented internally to manage request triage, scheduling authority, and user administration within BlueFolder.
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R and D Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, R and D Technologies implemented Microsoft 365 to support Collaboration across the organization. The small manufacturing firm with 20 employees provisioned a cloud-hosted Microsoft 365 tenant that is referenced on its public website, indicating use of Microsoft 365 services in both internal and externally visible contexts.
Configuration centered on Microsoft 365 collaboration capabilities, including Exchange email, Teams for chat and meetings, SharePoint for document management, OneDrive for personal file storage, and Office desktop and web applications. The implementation emphasized centralized document libraries, coauthoring, permission based sharing, and shared team sites to standardize collaborative workflows across the business.
Operational coverage targeted core business functions such as engineering, production support, and administrative operations within the United States. The presence of Microsoft 365 on the company website suggests alignment of cloud collaboration services with public facing content and contact touchpoints rather than on premise hosting.
Governance was organized around a single organizational tenant with centralized user account provisioning, mailbox management, and role based permissions to control access and document lifecycle. Given the company size the rollout was small scale, focused on user onboarding, shared site provisioning, and basic administrative controls to enable Collaboration through Microsoft 365 for R and D Technologies.
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R and D Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2021 | 2021 |
In 2021, R and D Technologies implemented Crazy Egg on their website. The deployment used Crazy Egg for Marketing Analytics to instrument page-level user behavior across the company website, supporting the marketing and digital experience functions for the 20 person manufacturing firm. Crazy Egg was configured as a client-side script to capture click patterns and engagement flows, embedding the Crazy Egg snippet into site templates and key landing pages. The implementation scope is limited to the public website and does not reference additional back-end systems.
Configuration emphasized standard Crazy Egg capabilities such as heatmaps, scroll maps, click tracking and session recordings, with periodic snapshot capture workflows scheduled for marketing review. Operational ownership rests with the marketing and web operations roles, who manage deployment through the site content management process and review Crazy Egg outputs to inform page optimization decisions. Integrations beyond the website script are not specified, and governance is handled via regular analytics review cycles rather than centralized enterprise data pipelines.
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R and D Technologies PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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R and D Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at R and D Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by R and D Technologies Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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