RAAFA
RAAFA Technographics
RAAFA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RAAFA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 RAAFA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RAAFA has purchased the following applications: RITEQ Workforce Manager for Workforce Management in 2017, Microsoft 365 for Collaboration in 2021, Zendesk Service for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RAAFA is running and its propensity to invest more and deepen its relationship with Dayforce , Mirus Australia , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RAAFA revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RAAFA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RAAFA Tech Stack and Enterprise Applications
RAAFA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | RITEQ Workforce Manager | Workforce Management | HCM | n/a | 2017 | 2017 |
In 2017, RAAFA implemented RITEQ Workforce Manager, deploying RITEQ Online as the organization's time and attendance solution. The implementation is categorized under Workforce Management and was scoped to address staff time capture and attendance tracking across RAAFA, a healthcare organization in Australia with approximately 500 employees.
The deployment concentrated on core RITEQ Online time and attendance capabilities, including electronic time capture, automated timesheet generation, exception reporting, and roster visibility consistent with Workforce Management functionality. Configuration work included employee profile provisioning, shift pattern templates, and rule based time calculations to align recorded hours with organizational pay and rostering policies.
Operational coverage encompassed HR and operational teams, with primary business functions impacted including workforce administration, payroll administration, and scheduling. The RITEQ Workforce Manager implementation supported standard workforce workflows such as clocking, time approval, and manager review processes to streamline day to day attendance administration.
Governance was established through centralized timekeeping policies and role based access controls, and the rollout incorporated end user training for managers and payroll administrators to enforce consistent time and attendance procedures. RAAFA RITEQ Workforce Manager Workforce Management deployment emphasized operational controls and procedural standardization rather than broad platform integration statements.
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Workforce Scheduling | HCM |
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2024 | 2024 |
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RAAFA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021 RAAFA deployed Microsoft 365 as their Collaboration platform. The Microsoft 365 deployment supports an estimated 500 employees in Australia and is surfaced on the RAAFA public website, establishing a cloud-first collaboration layer for staff communication and content access.
The implementation centers on standard Microsoft 365 capabilities including Exchange Online for enterprise email, Microsoft Teams for real time meetings and messaging, SharePoint Online for intranet and document management, OneDrive for personal file sync, and Microsoft 365 Apps for desktop productivity. Configuration notes indicate a centralized tenant administration model with role based access control, structured SharePoint site architecture, and information governance controls such as retention labeling and content classification consistent with Collaboration platform practices.
Microsoft 365 is integrated with RAAFA’s external web presence, enabling content publishing and staff-facing collaboration links directly from the website. Operational coverage spans corporate and care support functions across RAAFA’s Australian operations, positioning Microsoft 365 to support internal communications, knowledge sharing, and document workflows within those business functions.
Governance work focused on information architecture, Teams and SharePoint lifecycle policies, and user access governance to manage collaboration sprawl and compliance needs. The narrative establishes RAAFA Microsoft 365 Collaboration as the primary platform for productivity, communications, and content management within the organization.
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RAAFA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, RAAFA deployed Zendesk Service for Customer Support. The implementation placed Zendesk Service on RAAFA's public website to provide a web-based support entry point for residents and stakeholders across Australia. Deployment focused on centralizing web intake through site-embedded forms and a support widget that funnels inquiries into a managed ticketing queue.
Configuration emphasized Customer Support capabilities common to the category, including ticket management, prioritization workflows, agent-facing queues, and a self-service knowledge base to enable end-user reference. Operational scope covered RAAFA's customer support function, with web-submitted tickets routed into agent workflows and administrative dashboards for case handling and operational visibility. Governance centered on routing rules, queue assignments, and role-based agent access to align support processes with RAAFA's care and service operations.
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RAAFA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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RAAFA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at RAAFA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Payroll Officer | Manager | Finance | |
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People & Culture Officer | Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by RAAFA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RAAFA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RAAFA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD RAAFA Technographics
RAAFA is a Healthcare organization based in Australia,
with around 500 employees and annual revenues of $50.0 million.
RAAFA operates a diverse technology stack with applications such as
RITEQ Workforce Manager, Microsoft 365 and Zendesk Service,
covering areas like Workforce Management, Collaboration and Customer Support.
RAAFA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Dayforce, Microsoft and Zendesk.
RAAFA recently adopted applications including
Mirus Works! Rostering in 2024, Microsoft 365 in 2021 and DigitalOcean Droplets in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RAAFA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RAAFA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RAAFA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.