Rail Europe North America, Inc
333 Westchester Avenue,
White Plains, 10604, NY,
United States
White Plains, 10604, NY,
United States
1 800-622-8600
Transportation
Rail Europe North America, Inc Technographics
Rail Europe North America, Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Rail Europe North America, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Rail Europe North America, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rail Europe North America, Inc has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Ruby Live Chat for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rail Europe North America, Inc is running and its propensity to invest more and deepen its relationship with Infor , Ruby , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rail Europe North America, Inc revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rail Europe North America, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Rail Europe North America, Inc Tech Stack and Enterprise Applications
Rail Europe North America, Inc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Rail Europe North America, Inc implemented Infor SunSystems as its ERP Financial core to centralize financial controls and reporting across its finance organization. The deployment supported the companys global financial system administration responsibilities while aligning finance, treasury, and fraud prevention workflows under a single ERP Financial platform.
Infor SunSystems was configured to support core financial ledgers, budgeting and cost control, accounts payable and receivable workflows, treasury and forex hedging processes, and cost of sales and partner reporting consistent with ERP Financial capabilities. The configuration emphasized chargeback processing and revenue reconciliation to support partner reporting and cost of sales attribution.
The implementation included integrations with payment and fraud systems including Accertify, Clientline, American Express, and CyberSource Decision Manager to operationalize chargeback processing and fraud prevention decisioning. Financial reporting integration was established with Cognos and Jaspersoft to consume transactional and consolidation data, and transactional synchronization and system administration workflows connected Compiere and Concur with Infor SunSystems for expense and transactional lifecycle alignment.
Governance and rollout were overseen by the Director of Finance, who managed project management, contract review, and global financial system administration processes. Governance workstreams formalized chargeback workflows, fraud prevention operations, budgeting controls, and treasury procedures to operationalize the ERP Financial platform across finance, treasury, and partner reporting functions.
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Rail Europe North America, Inc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Rail Europe North America, Inc deployed Ruby Live Chat on its public website to centralize real-time customer messaging. The implementation places Ruby Live Chat in the Chatbots and Conversational AI category to handle inbound web conversations and manage visitor engagement workflows.
Deployment used an embedded web chat widget together with the Ruby Live Chat agent console, configured for live agent handoff, canned responses, contextual session transcripts, and presence-based routing. Configuration emphasis included conversational workflow templates, routing rules by inquiry type, and agent role configuration to reflect the companys customer support and online sales inquiry patterns.
Operational scope is the Rail Europe public website and associated contact center agents, covering customer service and online sales support functions. Governance established chat intake protocols, shift assignment processes, and transcript retention practices to standardize response handling and handoffs between real-time chat and asynchronous channels.
The Ruby Live Chat application therefore functions as the primary web conversational layer for Rail Europe North America, Inc, instrumenting chat routing, operator controls, and conversational records to support scripted engagement and escalation workflows.
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Rail Europe North America, Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Rail Europe North America, Inc deployed Cisco Webex Meetings as its enterprise conferencing platform. The implementation targets the Audio Video and Web Conferencing category and is surfaced directly on the company website to provide live meeting and webinar access for both internal teams and customer-facing interactions.
Cisco Webex Meetings is used to deliver core conferencing capabilities including multi-party video, screen sharing, meeting recording, attendee controls, and scheduling workflows consistent with Audio Video and Web Conferencing solutions. The configuration emphasizes session management and recorded content availability, which supports meeting orchestration and asynchronous reuse of session recordings.
The Webex Meetings instance is embedded on the Rail Europe North America website, indicating a web delivery integration that provisions meeting access through site flows. Operational coverage centers on North America activities, with administrative governance handled through the Webex tenant for user provisioning, meeting policy enforcement, and centralized control of conferencing features.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Rail Europe North America, Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Community Management | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Rail Europe North America, Inc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Rail Europe North America, Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Rail Europe North America, Inc
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Director of Finance | Director | Finance | |
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CEO and President | CXO | Finance | |
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Apps Being Evaluated by Rail Europe North America, Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Rail Europe North America, Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Rail Europe North America, Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Rail Europe North America, Inc Technographics
Rail Europe North America, Inc is a Transportation organization based in United States,
with around 250 employees and annual revenues of $20.0 million.
Rail Europe North America, Inc operates a diverse technology stack with applications such as
Infor SunSystems, Ruby Live Chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Rail Europe North America, Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Ruby and Cisco Systems.
Rail Europe North America, Inc recently adopted applications including
Ruby Live Chat in 2021, Salesforce Sales Cloud in 2021 and DigitalOcean Droplets in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Rail Europe North America, Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Rail Europe North America, Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Rail Europe North America, Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.