Ranc Care Homes
762 Eastern Avenue King George Place,
Ilford, IG2 7HU,
United Kingdom
Ilford, IG2 7HU,
United Kingdom
44 20 8554-5600
Healthcare
Ranc Care Homes Technographics
Ranc Care Homes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ranc Care Homes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 936 Ranc Care Homes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ranc Care Homes has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017, CRMHQ CareHQ for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ranc Care Homes is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , CRMHQ or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ranc Care Homes revenues, which have grown to $39.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ranc Care Homes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ranc Care Homes Tech Stack and Enterprise Applications
Ranc Care Homes AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Ranc Care Homes implemented Zendesk Chat on their website. Ranc Care Homes implemented Zendesk Chat, a Chatbots and Conversational AI application, to capture inbound website conversations and perform initial triage of enquiries from families and prospective residents.
The deployment centers on a web-embedded live chat widget configured for conversational routing and automated triggers, with agent queuing and standardized response templates to support front-line engagement. Functional capabilities implemented reflect Chatbots and Conversational AI norms, including session transcription, canned responses, visitor context profiling, and automated routing to customer service teams, underpinning enquiry intake and appointment coordination workflows. Governance emphasis was placed on defining agent roles, response playbooks, and escalation touchpoints to align chat workflows with care home communications protocols.
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Ranc Care Homes Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Ranc Care Homes implemented Microsoft 365 to provide Collaboration capabilities for staff and for its public website. The deployment of Microsoft 365 is visible on the Ranc Care Homes website, indicating active surfacing of cloud collaboration services for external and internal use.
The implementation leverages core Microsoft 365 collaboration components typical for the Apps Category, including cloud email and calendaring, document libraries and intranet capabilities, file sync and personal storage, and real-time communications and meetings. Microsoft 365 was configured to support standard collaboration workflows such as secure document sharing, staff messaging, and centralized content publishing.
Identity and access management appears to be handled through the Microsoft tenant model, providing centralized user provisioning and single sign-on for staff accounts, which aligns with common Collaboration deployments. The presence of Microsoft 365 on the public site suggests integration points for contact email routing and embedded document access, while operational control remains within the Microsoft 365 administrative tenancy.
Governance was structured around tenant-level administration, role-based access controls, and content management practices to manage clinical and administrative collaboration needs. Microsoft 365 is used by Ranc Care Homes as the Collaboration platform to unify staff communication, document management, and web-facing content delivery.
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Ranc Care Homes CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CRMHQ | Legacy | CRMHQ CareHQ | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Ranc Care Homes implemented CRMHQ CareHQ, deploying the CRM to manage enquiries, admissions and resident management across its homes in the United Kingdom. The implementation is cited by the vendor as an active deployment for handling enquiry intake and resident lifecycle workflows for the provider with 936 employees.
CRMHQ CareHQ was configured to support enquiry management, admissions tracking and consolidated resident records, with inferred use of billing and task automation capabilities aligned to the vendor feature set. Configuration emphasized contact and case management, intake forms, status tracking and automated task assignments to support coordinated workflows between admissions and care teams.
Operational coverage focused on admissions teams and onsite care staff across Ranc Care Homes facilities in the UK, centralizing resident information to reduce duplicated records and to standardize admissions processes. Governance changes centered on standardized workflow templates and centralized record keeping, and the vendor notes the deployment was intended to streamline operations across its homes.
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Marketing Automation | CRM |
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2020 | 2020 |
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Ranc Care Homes IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Ranc Care Homes CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Ranc Care Homes
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ranc Care Homes Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ranc Care Homes IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ranc Care Homes digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ranc Care Homes Technographics
Ranc Care Homes is a Healthcare organization based in United Kingdom,
with around 936 employees and annual revenues of $39.9 million.
Ranc Care Homes operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and CRMHQ CareHQ,
covering areas like Chatbots and Conversational AI, Collaboration and CRM.
Ranc Care Homes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and CRMHQ.
Ranc Care Homes recently adopted applications including
Microsoft Entra ID (formerly Azure Active Directory) in 2022, Host Europe in 2021 and Zendesk Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ranc Care Homes’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ranc Care Homes’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ranc Care Homes technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.