Glendale, 91203, CA,
United States
RavenRock Realty Technographics
RavenRock Realty Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RavenRock Realty and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 RavenRock Realty employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RavenRock Realty has purchased the following applications: Microsoft 365 for Collaboration in 2020, Aloware for Call Center in 2019, New Relic APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RavenRock Realty is running and its propensity to invest more and deepen its relationship with Microsoft , Aloware , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RavenRock Realty revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RavenRock Realty intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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RavenRock Realty Tech Stack and Enterprise Applications
RavenRock Realty Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 RavenRock Realty implemented Microsoft 365 as its Collaboration platform. The cloud tenant centralizes email, document collaboration, cloud file storage, and team messaging for RavenRock's 50 employees, and the organization is using Microsoft 365 on their website to surface collaboration assets and managed content. The deployment supports core business functions including property operations, sales coordination, and corporate administration.
Microsoft 365 is configured with standard collaboration modules such as Exchange Online for mail and calendaring, SharePoint Online and OneDrive for document libraries and versioning, and Teams for synchronous communication and channels. Identity and access are handled through Microsoft identity services with tenant level administration, user provisioning, permission scoping, and external sharing controls to govern content access. Operational governance centers on tenant administration practices, content lifecycle controls, and department level collaboration patterns rather than point to specific third party integrations.
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RavenRock Realty CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aloware | Legacy | Aloware | Call Center | CRM | n/a | 2019 | 2019 |
In 2019 RavenRock Realty implemented Aloware as its Call Center Software to modernize lead generation and customer communication for its real estate brokerage operations. The deployment targeted front office sales and marketing workflows, centralizing inbound call handling and outbound prospect outreach to ensure leads were engaged promptly and persistently.
The implementation emphasized Aloware Call Tracking and SMS marketing as core functional modules, paired with cloud-based inbound and outbound voice capabilities, automated call routing, contact management, and campaign messaging. Configuration focused on call tracking rules, SMS sequence templates, and shared contact queues to enable coordinated follow up across agents and marketing campaigns.
Governance and workflow changes centered on formalizing lead handling procedures, establishing standard call scripts and SMS cadence, and training sales staff to operate within the Aloware-driven contact workflows. RavenRock Realty reported that Aloware helped bring their lead generation efforts into the modern age by centralizing telephony and messaging, improving visibility into call activity, and standardizing outreach processes across the brokerage.
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RavenRock Realty ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, RavenRock Realty deployed New Relic APM to instrument its public website. New Relic APM is an Application Performance Management solution that RavenRock used to capture runtime telemetry from the site and surface application-level metrics for its small web operations team. The implementation emphasized agent-based instrumentation and tracing, enabling transaction-level visibility, real-time metrics, and error monitoring across frontend and backend code paths. Configuration focused on production coverage of the company website and on providing actionable telemetry to the internal IT and web development function at RavenRock Realty.
The New Relic APM deployment established centralized performance dashboards and alerting, supporting incident response workflows and release validation processes for the website. Governance and operational ownership rested with the web operations lead, who configured custom dashboards and alert policies to align monitoring with operational review cycles. RavenRock Realty used New Relic APM for Application Performance Management to provide website performance monitoring and engineering observability.
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RavenRock Realty IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at RavenRock Realty
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by RavenRock Realty Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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