List of Aloware Customers
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United States
Since 2010, our global team of researchers has been studying Aloware customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aloware for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aloware for Call Center include: GoSite, a United States based Professional Services organisation with 210 employees and revenues of $30.0 million, Customer Success Solutions Pvt Ltd, a Pakistan based Professional Services organisation with 100 employees and revenues of $8.0 million, RavenRock Realty, a United States based Construction and Real Estate organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Aloware, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Aloware customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Customer Success Solutions Pvt Ltd | Professional Services | 100 | $8M | Pakistan | Aloware | Aloware | Call Center | 2017 | n/a | In 2017, Customer Success Solutions Pvt Ltd implemented Aloware as its Call Center Software. The Pakistan-based professional services firm of about 100 employees deployed Aloware to support a mix of customer support, technical support and customer success functions across phone, email and live chat channels. Aloware was configured as the telephony and contact routing layer, supporting inbound and outbound voice workflows, SMS, queue-based call routing, call recording and an agent desktop for ticket creation and wrap-up notes. Configuration emphasized blended agent queues across support and success teams, scripted call triage for consistent handling and reporting dashboards to monitor call volume and agent activity. The deployment operated alongside a multi-channel support stack that included HubSpot for CRM and inbox and chat platforms such as FrontApp, Help Scout, Intercom, Olark Chat, Acquire chat and Nectar Desk used by the team. Aloware served as the phone-first component in the stack and was implemented to surface caller context to agents, aligning telephony events with existing email and chat workflows. Governance and rollout centralized admin control for queue management, call recording governance and escalation workflows, with training focused on agent use of the Aloware agent desktop and standard ticket creation. Operational scope covered customer support, technical support and customer success teams, with process changes to standardize call handling and recordkeeping across channels. | |
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GoSite | Professional Services | 210 | $30M | United States | Aloware | Aloware | Call Center | 2018 | n/a | In 2018, GoSite implemented Aloware. GoSite implemented Aloware in 2018 as Call Center Software to support outbound sales and cold-calling to small businesses in the United States, aligning the application with sales and account development business functions. Aloware was configured to serve as the primary outbound dialing platform, with implementation work focused on campaign orchestration, call logging and recording, SMS outreach, and automatic call dispositioning consistent with Call Center Software capabilities. The deployment emphasized contact-level synchronization so that Aloware call and message activity could be captured against records in HubSpot CRM, preserving lead and activity history for downstream sales workflows. The broader contact technology stack at GoSite included HubSpot for CRM and other outbound telephony tools such as Kixie, Ytel, and Phone Burner alongside Aloware, with Aloware acting as the central dialer and messaging node for targeted US small business outreach. Operational coverage targeted sales and growth teams conducting cold-call campaigns, and system integration with HubSpot enabled routing and engagement visibility across GoSite sales processes. | |
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RavenRock Realty | Construction and Real Estate | 50 | $5M | United States | Aloware | Aloware | Call Center | 2019 | n/a | In 2019 RavenRock Realty implemented Aloware as its Call Center Software to modernize lead generation and customer communication for its real estate brokerage operations. The deployment targeted front office sales and marketing workflows, centralizing inbound call handling and outbound prospect outreach to ensure leads were engaged promptly and persistently. The implementation emphasized Aloware Call Tracking and SMS marketing as core functional modules, paired with cloud-based inbound and outbound voice capabilities, automated call routing, contact management, and campaign messaging. Configuration focused on call tracking rules, SMS sequence templates, and shared contact queues to enable coordinated follow up across agents and marketing campaigns. Governance and workflow changes centered on formalizing lead handling procedures, establishing standard call scripts and SMS cadence, and training sales staff to operate within the Aloware-driven contact workflows. RavenRock Realty reported that Aloware helped bring their lead generation efforts into the modern age by centralizing telephony and messaging, improving visibility into call activity, and standardizing outreach processes across the brokerage. |
Buyer Intent: Companies Evaluating Aloware
- Agexa, a United States based Professional Services organization with 10 Employees
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