Rawlplug Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Rawlplug and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1803 Rawlplug employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rawlplug has purchased the following applications: Vodafone Business UC for Audio Video and Web Conferencing in 2023, FreshMail for Marketing Automation in 2016, Atlassian Jira Service Desk for IT Service Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rawlplug is running and its propensity to invest more and deepen its relationship with Vodafone , Microsoft , FreshMail or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rawlplug revenues, which have grown to $191.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rawlplug intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vodafone | Legacy | Vodafone Business UC | Audio Video and Web Conferencing | Collaboration | Tela | 2023 | 2023 |
In 2023 Rawlplug moved to Vodafone Business UC to consolidate landline and mobile telephony and stop frequent outages affecting its UK customer service operations. Vodafone Business UC is RingCentral powered and is positioned in the Audio Video and Web Conferencing category as the central communications layer for Rawlplug customer service channels.
The deployment centralized core unified-communications capabilities, including enterprise voice routing, call queues and IVR style routing, presence and user provisioning, and audio and web conferencing features consistent with Vodafone Business UC functionality. Configuration focused on consolidating mobile and landline endpoints under a single dial plan and enabling hosted conferencing and collaboration tied to customer service workflows.
The solution was delivered via Tela as the implementation partner, with operational scope concentrated on Rawlplug customer service operations in the United Kingdom. Telephony consolidation through Vodafone Business UC stopped frequent outages and delivered zero downtime while enabling faster issue resolution, with Tela and Vodafone providing the provisioning and support pathways for incident handling and continuity.
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreshMail | Legacy | FreshMail | Marketing Automation | CRM | n/a | 2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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