Tela
Jubilee House 7 Hill Street,
Saffron Walden, CB10 1EH,
United Kingdom
Saffron Walden, CB10 1EH,
United Kingdom
44 17 9952-4464
Professional Services
Tela
List of Software Implementations where Tela is Reseller or System Integrator
Tela, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Tela collaboration with software players such as Xelion, Vodafone and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Tela is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Tela | Xelion | Xelion VoIP | PBX, VoiP and Phone Systems | Collaboration |
| Tela | Vodafone | Vodafone Business UC | Audio Video and Web Conferencing | Collaboration |
List of Software Implementations where Tela is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Hopespare | Distribution | 51 | $40M | United Kingdom | Xelion | Xelion VoIP | PBX, VoiP and Phone Systems | 2015 |
In 2015, Hopespare deployed Xelion VoIP across multiple UK trade counter and mobile workshop sites to unify telephony and ensure a consistent multi site presence. The Xelion VoIP implementation, categorized under PBX, VoiP and Phone Systems, targeted customer call handling workflows within the distribution business function and centralized inbound routing for both shop counters and field service touch points.
The deployment configured core PBX capabilities including presence, hunt groups and automatic overflow, aligning call routing with on site staff availability and mobile technician schedules. Configuration work emphasized hunt group sequencing, presence based routing and overflow behavior to keep calls within the appropriate service pools during peak periods and when staff were in the field.
Tela acted as the SI to deliver the 2015 engagement documented in the Tela case study, overseeing the multi site rollouts across Hopespare trade counters and mobile workshops. The engagement scope focused on unified telephony and call handling at retail and service locations, with no additional integrations reported in the case study.
Governance for the rollout was executed through the Tela engagement model and included staged site deployments and configuration handover to Hopespare operations. Outcomes recorded in the case study include improved first call resolution and cost efficiency driven by presence awareness, hunt groups and automatic overflow, producing a more consistent customer experience across Hopespare distribution and service channels.
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Mitsubishi Electric United Kingdom | Manufacturing | 1800 | $450M | United Kingdom | Vodafone | Vodafone Business UC | Audio Video and Web Conferencing | 2015 |
In 2015, Mitsubishi Electric United Kingdom deployed Vodafone Business UC, marketed as Vodafone One Net Business, across its UK sites. Tela implemented Vodafone Business UC to unify fixed and mobile voice, centralize call routing and provisioning, and improve field-worker availability, with an explicitly stated reduction in telephony costs of over 30%. The deployment targeted UK sites and field service operations to consolidate voice services and standardize telephony management.
Vodafone Business UC is positioned in the Audio Video and Web Conferencing category and provided unified communications capabilities including fixed and mobile voice unification, presence-aware call handling, voicemail and conferencing functionality typical for enterprise UC. Video and online meeting usage is inferred from the unified communications deployment to support improved collaboration across UK sites. Operational governance and rollout were executed by Tela as the implementation partner, with workstreams focused on handset and SIM provisioning, user-level service configuration, and centralized telephony administration for service and operations teams.
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Rawlplug | Manufacturing | 1803 | $192M | Poland | Vodafone | Vodafone Business UC | Audio Video and Web Conferencing | 2023 |
In 2023 Rawlplug moved to Vodafone Business UC to consolidate landline and mobile telephony and stop frequent outages affecting its UK customer service operations. Vodafone Business UC is RingCentral powered and is positioned in the Audio Video and Web Conferencing category as the central communications layer for Rawlplug customer service channels.
The deployment centralized core unified-communications capabilities, including enterprise voice routing, call queues and IVR style routing, presence and user provisioning, and audio and web conferencing features consistent with Vodafone Business UC functionality. Configuration focused on consolidating mobile and landline endpoints under a single dial plan and enabling hosted conferencing and collaboration tied to customer service workflows.
The solution was delivered via Tela as the implementation partner, with operational scope concentrated on Rawlplug customer service operations in the United Kingdom. Telephony consolidation through Vodafone Business UC stopped frequent outages and delivered zero downtime while enabling faster issue resolution, with Tela and Vodafone providing the provisioning and support pathways for incident handling and continuity.
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IT Decision Makers and Key Stakeholders at Tela
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Tela Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Tela software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Tela System Integrator / VAR Profile
Tela is a system integrator and technology consulting firm headquartered in Saffron Walden, United Kingdom, with approximately 10 employees and annual revenues of $1M.
Tela implements and supports enterprise applications across markets such as Collaboration.
APPS RUN THE WORLD tracks 3 verified Tela software implementations across industries and regions, including: Hopespare where Tela implemented Xelion VoIP, Mitsubishi Electric United Kingdom where Tela implemented Vodafone Business UC, and Rawlplug where Tela implemented Vodafone Business UC.
Tela has a strategic VAR/SI partnership with Xelion and Vodafone, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Tela partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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