Tehran, x,
Iran
Rayan HamAfza Iran Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Rayan HamAfza Iran and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Rayan HamAfza Iran employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rayan HamAfza Iran has purchased the following applications: Slack Connect for Collaboration in 2022, Vimeo Online Video Editor for Video Editing in 2017, Dana Desk for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rayan HamAfza Iran is running and its propensity to invest more and deepen its relationship with Salesforce , Vimeo , DotNetNuke or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rayan HamAfza Iran revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rayan HamAfza Iran intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vimeo | Legacy | Vimeo Online Video Editor | Video Editing | Content Management | n/a | 2017 | 2017 |
|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DanaPardaz | Legacy | Dana Desk | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Rayan HamAfza Iran adopted Dana Desk from DanaPardaz to centralize customer and support requests. The implementation targeted the firm's support teams in Iran and positioned Dana Desk as the primary Customer Support application for case intake and tracking across professional services engagements.
The deployment emphasized the Dana Desk ticketing module as the core capability, configuring ticket lifecycle management, prioritization queues, and dashboard-centric reporting for operational visibility. Configuration work focused on ticket categorization, SLA markers, and role based access for support agents and managers. The full application name Dana Desk is used across operational procedures and reporting routes.
No external system integrations were specified by the vendor testimonial, so the implementation narrative centers on internal consolidation of support workflows and centralized ticket routing. Operational coverage included support agents, team leads, and reporting stakeholders within the company.
Governance changes centered on centralized ticket ownership and standardized reporting ownership, aligning escalation paths and dashboard stewardship to support management. Outcomes explicitly noted in the source include improved dashboards and reporting for the support teams. Rayan HamAfza Iran using Dana Desk in 2022 reflects a targeted Customer Support modernization focused on visibility and request centralization.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
|
2016 | 2016 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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