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RCN Corporation
Location
650 College Rd E Suite 3100,
Princeton, 8540, NJ,
United States
Website
https://www.rcn.com/
Phone
1 800-746-4726
Artw industry
Media
Employee
Revenue

RCN Corporation Technographics

RCN Corporation Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by RCN Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 RCN Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that RCN Corporation has purchased the following applications: New Relic APM for Application Performance Management in 2019, Adobe Connect for Audio Video and Web Conferencing in 2017, Alvaria Quality (formerly Aspect Performance) for Call Tracking and Recording in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems RCN Corporation is running and its propensity to invest more and deepen its relationship with New Relic , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing RCN Corporation revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RCN Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

RCN Corporation Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2017 2017
Audio Video and Web Conferencing Collaboration 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Alvaria Legacy Alvaria Quality (formerly Aspect Performance) Call Tracking and Recording CRM n/a 2022 2022 In 2022, RCN Corporation deployed Alvaria Quality (formerly Aspect Performance), Apps Category , across its US contact center and CRM area to consolidate contact-center data and drive near real time quality and performance insights. The implementation was delivered as part of an Aspect Alvaria WorkforceOS rollout to centralize quality monitoring and agent performance observation in customer service operations. Alvaria Quality was configured to support standard quality management workflows including call capture and consolidation, evaluation and scorecard workflows, and analytics surfaced on supervisor dashboards. The deployment emphasized normalization of contact-center data streams and configuration of evaluation templates to align quality criteria with operational service level objectives. Operational coverage targeted US customer service operations, with supervisors and contact center managers as primary users in the contact center and CRM area. Integration work focused on consolidating disparate contact-center telemetry into the WorkforceOS fabric and associating quality evaluations with contact and CRM context to enable faster, more accurate supervisor reporting. Governance centered on new supervisor reporting workflows and centrally managed quality evaluation processes to standardize scoring and feedback loops. The implementation delivered reported outcomes including a 41 point NPS uplift over a three year period and faster, more accurate reporting for supervisors.
CRM CRM 2018 2018
Customer Experience CRM 2020 2020
Customer Experience CRM 2019 2019
Digital Advertising Platform CRM 2018 2018
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2016 2016
Marketing Automation CRM 2018 2018
Partner Relationship Management CRM 2018 2018
Partner Relationship Management CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Content Delivery Network IaaS 2013 2013
SD-WAN IaaS 2016 2017
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Workforce Management HCM 2015 2015
Workforce Management HCM 2022 2022
IT Decision Makers and Key Stakeholders at RCN Corporation
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by RCN Corporation Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD RCN Corporation Technographics

RCN Corporation is a Media organization based in United States, with around 1500 employees and annual revenues of $700.0 million.

RCN Corporation operates a diverse technology stack with applications such as New Relic APM, Adobe Connect and Alvaria Quality (formerly Aspect Performance), covering areas like Application Performance Management, Audio Video and Web Conferencing and Call Tracking and Recording.

RCN Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as New Relic, Adobe Systems and Alvaria.

RCN Corporation recently adopted applications including Alvaria Quality (formerly Aspect Performance) in 2022, Aspect Workforce Management in 2022 and Salesforce Sales Cloud in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of RCN Corporation’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates RCN Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete RCN Corporation technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.