RCN Corporation
650 College Rd E Suite 3100,
Princeton, 8540, NJ,
United States
Princeton, 8540, NJ,
United States
1 800-746-4726
Media
RCN Corporation Technographics
RCN Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RCN Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 RCN Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RCN Corporation has purchased the following applications: Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management in 2015, Adobe Connect for Audio Video and Web Conferencing in 2017, Alvaria Quality (formerly Aspect Performance) for Call Tracking and Recording in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RCN Corporation is running and its propensity to invest more and deepen its relationship with Alvaria , Aspect Software , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RCN Corporation revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RCN Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RCN Corporation Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Alvaria | Legacy | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | HCM | n/a | 2015 | 2015 |
In 2015, RCN Corporation implemented Alvaria Workforce (formerly Aspect Workforce Optimization) as part of a Workforce Management deployment for its contact center operations. RCN selected the Aspect EQ Workforce Optimization Suite, specifically Aspect EQ Performance Management and Aspect EQ Quality Management, to centralize workforce and quality workflows.
Aspect EQ Performance Management aggregates contact center data to enable RCN to view and understand employee achievement and to take immediate action when necessary. Aspect EQ Quality Management provides interaction monitoring and quality assurance capabilities to assess and improve agent-customer interactions, and both modules were configured to feed a unified performance and quality scorecard.
The implementation consolidated data from RCNs interaction management environment, the Aspect EQ Workforce Management solution and other back office optimization systems to create a comprehensive scorecard across workforce optimization, quality assurance and performance management. This centralized data model supported operational visibility across contact center and back office functions, aligning scheduling, performance tracking and quality monitoring workflows.
Governance was organized around the consolidated scorecard, enabling standardized performance review and immediate operational interventions tied to the Aspect EQ Performance Management outputs. The deployment positioned Alvaria Workforce as the core Workforce Management application for ongoing coaching, quality governance and day to day workforce planning.
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Workforce Management | HCM |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 RCN Corporation deployed Adobe Connect on its website, implementing a web-embedded Audio Video and Web Conferencing capability to support virtual meetings and public-facing session delivery. The Adobe Connect deployment is surfaced directly through RCN’s site to provide browser-based meeting rooms and event entry points for external attendees while also enabling internal collaboration workflows for marketing, training, and support functions.
Adobe Connect provides persistent virtual meeting rooms, webinar hosting, screen sharing, session recording, and participant management features typical of the Audio Video and Web Conferencing category. The implementation emphasizes browser-native access and embedded session launch, with configurable meeting layouts and content management to host live presentations and archived recordings.
Operational governance is aligned to scheduling and access controls for corporate functions that use the site-facing conferencing capability, with administrative controls expected for session moderation and attendee management. The deployment centralizes customer-facing webinar delivery on RCN’s website through Adobe Connect, consolidating public event entry and archive access within the corporate web footprint.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Alvaria | Legacy | Alvaria Quality (formerly Aspect Performance) | Call Tracking and Recording | CRM | n/a | 2022 | 2022 |
In 2022, RCN Corporation deployed Alvaria Quality (formerly Aspect Performance), Apps Category , across its US contact center and CRM area to consolidate contact-center data and drive near real time quality and performance insights. The implementation was delivered as part of an Aspect Alvaria WorkforceOS rollout to centralize quality monitoring and agent performance observation in customer service operations.
Alvaria Quality was configured to support standard quality management workflows including call capture and consolidation, evaluation and scorecard workflows, and analytics surfaced on supervisor dashboards. The deployment emphasized normalization of contact-center data streams and configuration of evaluation templates to align quality criteria with operational service level objectives.
Operational coverage targeted US customer service operations, with supervisors and contact center managers as primary users in the contact center and CRM area. Integration work focused on consolidating disparate contact-center telemetry into the WorkforceOS fabric and associating quality evaluations with contact and CRM context to enable faster, more accurate supervisor reporting.
Governance centered on new supervisor reporting workflows and centrally managed quality evaluation processes to standardize scoring and feedback loops. The implementation delivered reported outcomes including a 41 point NPS uplift over a three year period and faster, more accurate reporting for supervisors.
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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SD-WAN | IaaS |
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2016 | 2017 |
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IT Decision Makers and Key Stakeholders at RCN Corporation
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| No data found | ||||||
Apps Being Evaluated by RCN Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RCN Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RCN Corporation digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD RCN Corporation Technographics
RCN Corporation is a Media organization based in United States,
with around 1500 employees and annual revenues of $700.0 million.
RCN Corporation operates a diverse technology stack with applications such as
Alvaria Workforce (formerly Aspect Workforce Optimization), Adobe Connect and Alvaria Quality (formerly Aspect Performance),
covering areas like Workforce Management, Audio Video and Web Conferencing and Call Tracking and Recording.
RCN Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Alvaria and Adobe Systems.
RCN Corporation recently adopted applications including
Aspect Workforce Management in 2022, Alvaria Quality (formerly Aspect Performance) in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RCN Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RCN Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RCN Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.