Reachdesk
27 E 28th St 17th Floor,
New York, 10016, NY,
United States
New York, 10016, NY,
United States
1 315-273-4734
Professional Services
Reachdesk Technographics
Reachdesk Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reachdesk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Reachdesk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reachdesk has purchased the following applications: Seismic Lessonly for Learning and Development in 2021, Ruby Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reachdesk is running and its propensity to invest more and deepen its relationship with Seismic , Ruby , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reachdesk revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reachdesk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reachdesk Tech Stack and Enterprise Applications
Reachdesk HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Seismic | Legacy | Seismic Lessonly | Learning and Development | HCM | n/a | 2021 | 2021 |
In 2021, Reachdesk implemented Seismic Lessonly. Reachdesk uses Lessonly Learn on their website as a cloud-hosted Learning and Development platform to provide centralized access to training content and self-service learning for employees.
The deployment leverages Seismic Lessonly capabilities for course authoring, lesson sequencing, assessments, and learner progress tracking, with Lessonly Learn content surfaced directly on the corporate website for easy access. Configuration emphasizes role-based assignments, learner cohort management, and completion reporting to support training workflows. Operational scope targets internal training and enablement across Reachdesk’s U.S. organization, with governance applied through application-level admin controls, content versioning, and permissioning to manage content ownership and ongoing updates.
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Reachdesk AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Reachdesk implemented Ruby Live Chat on their website. Ruby Live Chat is deployed as a customer-facing web chat widget and is categorized under Chatbots and Conversational AI, enabling real-time messaging and agent-assisted conversations.
The implementation focuses on the website channel, where the Ruby Live Chat widget routes visitors into staffed chat sessions to support customer-facing support and success workflows. Configuration emphasized widget embedding, agent queue setup, transcript capture, and administrative controls for routing and canned messaging to align with Reachdesk support operations and agent workflows.
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Reachdesk Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Reachdesk adopted Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The company, a 150-employee professional services firm based in the United States, deployed Google Workspace across corporate endpoints and on its public web presence. Google Workspace (Formerly Google G-Suite) serves as the core collaboration layer for internal communications and document management.
The implementation leveraged standard Google Workspace modules including Gmail for corporate email, Google Drive and Shared Drives for centralized file storage, Google Docs and Sheets for collaborative authoring, Google Calendar for scheduling, and Google Meet for virtual meetings. Configuration work emphasized user and group provisioning via the Google Workspace Admin Console, centralized access controls, and shared drive structures to support team collaboration and content lifecycle. These modules were mapped to document collaboration, meeting orchestration, and client-facing content workflows common to Collaboration platforms.
Operational coverage included marketing, sales, customer success, and operations teams within Reachdesk United States operations, embedding Google Workspace into day-to-day communications and client engagement processes. The deployment used administrative features for mobile device management, retention settings, and auditing to align with corporate governance requirements. Google Workspace functionality was also surfaced on Reachdesk's website to support email-based contact and content delivery.
Governance was enforced through the Google Workspace Admin Console, with role-based administrative privileges, staged user onboarding, and policy settings to control sharing and access. Training and documented operating procedures guided document sharing practices, meeting conduct, and team collaboration workflows.
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Reachdesk CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Reachdesk PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Reachdesk IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Reachdesk
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Reachdesk Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reachdesk IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reachdesk digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Reachdesk Technographics
Reachdesk is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $20.0 million.
Reachdesk operates a diverse technology stack with applications such as
Seismic Lessonly, Ruby Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Learning and Development, Chatbots and Conversational AI and Collaboration.
Reachdesk has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Seismic, Ruby and Google.
Reachdesk recently adopted applications including
Seismic Lessonly in 2021, Ruby Live Chat in 2021 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reachdesk’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reachdesk’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reachdesk technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.