Relatech
Viale Sarca, 235,
Milan, 20126,
Italy
Milan, 20126,
Italy
39 02-240-4909
Professional Services
Relatech Technographics
Relatech Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Relatech and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 331 Relatech employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Relatech has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Hotjar for Customer Experience in 2022, Freshservice for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Relatech is running and its propensity to invest more and deepen its relationship with Google , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Relatech revenues, which have grown to $107.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Relatech intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Relatech Tech Stack and Enterprise Applications
Relatech Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013 Relatech implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform to support corporate productivity across its professional services operations. Google Workspace (Formerly Google G-Suite) serves as a cloud-hosted SaaS suite providing enterprise email, shared calendars, Drive storage, collaborative document editing, and conferencing capabilities consistent with the Collaboration category.
The deployment centers on core Google Workspace modules including Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, administered through the Google Admin console with role-based account provisioning and centralized user management. Configuration aligns with domain-managed email and identity for the relatech.com domain and standard collaboration workflows for file sharing, real-time co-editing, and calendaring across teams.
Relatech surfaces Google Workspace-managed contact addresses and collaboration links on its public website, indicating operational linkage between public-facing contact workflows and the corporate Google Workspace environment. Governance is implemented via Admin console controls, user lifecycle and access provisioning, and native data governance settings typical of a Collaboration deployment, enabling enterprise-wide collaboration across Relatech business functions.
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Collaboration | Collaboration |
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2021 | 2021 |
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Relatech CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022 Relatech deployed Hotjar on its corporate website to capture user behavior and qualitative feedback as part of its Customer Experience tooling. The implementation instruments public and customer-facing pages with Hotjar, using client-side script deployment to enable session recordings, heatmaps, and in-page feedback, aligning the application with web analytics and user research workflows. Relatech uses Hotjar as a Customer Experience solution to support marketing and UX business functions and to surface behavioral signals for conversion and content optimization workstreams. Configuration and governance centered on module-level controls within Hotjar, including session sampling, form and element targeting, and privacy masking settings to minimize sensitive data capture while enabling qualitative analysis by digital experience teams.
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Relatech ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2022 | 2022 |
Relatech implemented Freshservice in 2022 as its IT Service Management platform, instrumenting the Freshservice service portal on its corporate website to accept external ticket submissions. The deployment positions Freshservice as the primary IT service desk and customer-facing support intake channel for Relatech.
The Freshservice implementation covers standard IT Service Management capabilities, including incident management, ticketing workflows, a service catalog, a knowledge base, and automated assignment and escalation rules. Configuration work focused on catalog items, SLA definitions, and workflow automation consistent with service desk operations. Freshservice is referenced by name to clearly tie the application to Relatech's support processes.
Operational scope includes internal IT operations and client-facing support teams within Relatech's professional services organization, with the website portal enabling external clients to open tickets directly into Freshservice. The architecture follows a web-based SaaS model, with a public-facing self-service portal for ticket intake and an internal agent console for triage and resolution, aligning with common IT Service Management deployment patterns.
Governance emphasized service desk workflows and SLA enforcement, with configuration of automated routing and knowledge article publishing to reduce manual triage. No implementation partner is listed and no additional system integrations are specified beyond the website-linked Freshservice portal.
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IT Service Management | ITSM |
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2022 | 2022 |
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Relatech PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2023 | 2023 |
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Relatech IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Relatech
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Relatech Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Relatech IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Relatech digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Relatech Technographics
Relatech is a Professional Services organization based in Italy,
with around 331 employees and annual revenues of $107.0 million.
Relatech operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Hotjar and Freshservice,
covering areas like Collaboration, Customer Experience and IT Service Management.
Relatech has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Contentsquare and Freshworks.
Relatech recently adopted applications including
SMTP Transactional Emails in 2023, Hotjar in 2022 and FreshDesk Customer Support in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Relatech’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Relatech’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Relatech technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.