Relay42
Meeuwenlaan 100,
Amsterdam, 1021,
Netherlands
Amsterdam, 1021,
Netherlands
31 20 303 5800
Professional Services
Relay42 Technographics
Relay42 Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Relay42 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Relay42 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Relay42 has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Zendesk Service for Customer Support in 2015, AWS Database Migration for Data Migration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Relay42 is running and its propensity to invest more and deepen its relationship with Google , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Relay42 revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Relay42 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Relay42 Tech Stack and Enterprise Applications
Relay42 Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Relay42 implemented Google Workspace (Formerly Google G-Suite) for Collaboration. The deployment provides company-wide email, calendaring, file storage, real-time document collaboration, and meeting capabilities through Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet and the Google Workspace admin console. Google Workspace (Formerly Google G-Suite) supports centralized user accounts for Relay42's approximately 150 employees within the professional services organization.
Configuration focused on shared drives, document collaboration workflows, and administrative controls for user provisioning and access management, enabling standard Collaboration functions such as versioning, commenting, and real-time editing. Relay42 is using Google Workspace (Formerly Google G-Suite) on their website. Governance is managed through the Google Workspace admin console with role-based account administration and policy enforcement applied across the company's internal communications and document management processes.
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Collaboration | Collaboration |
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2022 | 2022 |
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Relay42 CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2015 | 2015 |
Relay42 implemented Zendesk Service in 2015 to provide Customer Support on its website. The deployment used a cloud-hosted Zendesk Service instance embedded into the public site to capture inbound customer inquiries and route them to the support team in the Netherlands. Scope of the implementation included online contact forms, a web-based help interface, and the central support operations function.
Zendesk Service was configured with core Customer Support modules including ticket management, knowledge base publishing, automated email routing, agent workspaces, SLA policies, and reporting dashboards. Configuration work focused on ticket fields, workflows for ticket assignment and escalation, macro responses for common inquiries, and dashboarding to monitor queue health and agent activity.
Integration work centered on embedding the Zendesk Service widget and contact forms on relay42.com to funnel cases into a single case management queue. Governance established role-based agent access, ticket lifecycle procedures, and phased agent onboarding to operationalize the platform within Relay42 customer support processes.
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Relay42 PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | AWS Database Migration | Data Migration | PaaS | n/a | 2018 | 2018 |
In 2018 Relay42 deployed AWS Database Migration to support its AWS-hosted data platform and to scale ingestion and replication for real time customer journey orchestration. The AWS Database Migration deployment addressed Data Migration requirements to sustain baseline throughput around 60,000 events per second and peaks up to 500,000 events per second while preserving data continuity across its commercial footprint.
Implementation focused on cloud native migration workflows common to the Data Migration category, including continuous replication, change data capture, and automated schema conversion and validation. Configuration emphasized programmatic provisioning and CI CD integration, with deployment pipelines tied into AWS CodeDeploy and CodeBuild to automate cutover and rollback actions and to reduce manual intervention during data flow changes.
The solution was integrated with a broad set of AWS platform services used by Relay42, notably AWS Kinesis and Kinesis Firehose for streaming ingestion, Amazon S3 for persistent staging, and EC2 for compute scaling, with AWS SageMaker retained for downstream machine learning uses. Rackspace Technology provided operational support and Fanatical Experience, and Relay42 used VMware CloudHealth for cloud cost visibility, operating across offices in Amsterdam, Singapore and London and servicing clients in more than 20 countries.
Governance tied the AWS Database Migration implementation to strict compliance controls required in financial services, leveraging AWS Inspector and AWS Shield for security posture management and a data protection agreement with Rackspace Technology to enable compliant support ticketing and issue resolution. CloudHealth driven cost optimization delivered explicit compute savings reported at eight thousand dollars per month, and operational controls were steered to preserve uptime and data fidelity rather than to rearchitect core orchestration logic.
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Transactional Email | PaaS |
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2016 | 2016 |
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Relay42 IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Relay42 CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Relay42 Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2018 | 2018 |
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Professional Services | Professional Services |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Relay42
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Relay42 Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Relay42 IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Relay42 digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Relay42 Technographics
Relay42 is a Professional Services organization based in Netherlands,
with around 150 employees and annual revenues of $25.0 million.
Relay42 operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Zendesk Service and AWS Database Migration,
covering areas like Collaboration, Customer Support and Data Migration.
Relay42 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Zendesk and Amazon Web Services (AWS).
Relay42 recently adopted applications including
Microsoft 365 in 2022, Microsoft Entra ID (formerly Azure Active Directory) in 2022 and Salesforce Sales Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Relay42’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Relay42’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Relay42 technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.