Repair Desk
2261 Market Street #4713,
San Francisco, 94114, CA,
United States
San Francisco, 94114, CA,
United States
1 312-313-1737
Professional Services
Repair Desk Technographics
Repair Desk Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Repair Desk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Repair Desk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Repair Desk has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2022, UserVoice for Product Review Management in 2015, Factors AI Engine for Account Based Marketing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Repair Desk is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Google , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Repair Desk revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Repair Desk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Repair Desk Tech Stack and Enterprise Applications
Repair Desk Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Repair Desk implemented Zoom on its public website to support customer-facing sessions and internal collaboration, embedding Audio Video and Web Conferencing capabilities directly into web workflows. The implementation places Zoom as the primary web conferencing application, enabling in-browser meeting joins, screen share, and real time audio and video for both customers and staff, with Zoom used on their website as the outward facing access point.
Configuration focused on web embedding and access control, with Zoom provisioned for employee accounts and customer meeting links surfaced through the site interface. Functional capabilities implemented align with Audio Video and Web Conferencing norms, including meeting scheduling and host controls, participant moderation, and session join via browser client rather than separate desktop-only flows.
Operational scope covers customer support interactions and internal collaboration across Repair Desk teams, with governance centered on account provisioning, meeting security settings, and scheduling workflows managed by administrative users. The deployment emphasizes web client integration, centralized conference administration, and role based access to meeting controls, reflecting an application level implementation of Zoom for customer engagement and staff communication.
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Repair Desk eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UserVoice | Legacy | UserVoice | Product Review Management | eCommerce | n/a | 2015 | 2015 |
In 2015, Repair Desk implemented UserVoice on their website. Repair Desk implemented UserVoice Product Review Management to capture customer reviews and structured feedback directly through its public site, centralizing user-submitted product and service commentary into a single application.
The implementation is delivered as a site-embedded UserVoice workflow, using the UserVoice application to present a web feedback and review capture interface and to surface submitted reviews on the website. Functional capabilities implemented align with Product Review Management expectations, including review submission, content moderation, display configuration, and administrative review queues within the UserVoice console.
Operational coverage focuses on customer support and product management functions, with incoming reviews captured on the website routed into UserVoice for triage, response coordination, and internal review tracking. Configuration includes role-based access and administrative controls in UserVoice to manage moderation, publish settings, and response ownership across teams.
Governance is structured around review moderation and response workflows provisioned inside UserVoice, with administrative settings used to enforce display policies and manage review visibility. The implementation centers on browser-based capture and UserVoice administration, with the UserVoice application serving as the authoritative repository for Repair Desk customer reviews and feedback.
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Repair Desk CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Factors.AI | Legacy | Factors AI Engine | Account Based Marketing | CRM | n/a | 2021 | 2021 |
In 2021 Repair Desk implemented Factors AI Engine on their website to support Account Based Marketing initiatives. The deployment of Factors AI Engine is explicitly web focused, instrumenting site pages and visitor flows to generate account level signals for marketing and sales alignment.
The Factors AI Engine implementation centers on website instrumentation, visitor to account mapping, intent signal capture, and on site personalization workflows consistent with Account Based Marketing functionality. Configuration work emphasized event tracking, account identification rules, and personalization templates to surface targeted content to identified accounts, using the Factors AI Engine to operationalize these capabilities.
Operational coverage spans marketing and sales functions, where captured account level signals feed demand generation and account based engagement processes. The implementation workflow routes identified accounts and engagement signals into marketing and sales workflows, requiring coordination between web operations, marketing automation owners, and sales operations.
Governance and process changes focused on content personalization cadence and campaign orchestration tied to website behavior. The Factors AI Engine deployment required updated web governance to manage personalization assets and a cross functional cadence to consume account signals for ABM campaigns.
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Repair Desk PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Repair Desk IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Repair Desk
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Repair Desk Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Repair Desk IT executives and key decision makers. This section highlights Repair Desk's latest recorded technology evaluations, including Routeware EnCORE for Utilities ERP on 2025-10-01 and Power Tools ERP for Construction ERP on 2025-02-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Repair Desk digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-01 | Repair Desk | Evaluated | Routeware | Routeware EnCORE | Utilities ERP | ERP Services and Operations |
| 2025-02-19 | Repair Desk | Evaluated | Power Tools | Power Tools ERP | Construction ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Repair Desk Technographics
Repair Desk is a Professional Services organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
Repair Desk operates a diverse technology stack with applications such as
Zoom, UserVoice and Factors AI Engine,
covering areas like Audio Video and Web Conferencing, Product Review Management and Account Based Marketing.
Repair Desk has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, UserVoice and Factors.AI.
Repair Desk recently adopted applications including
Zoom in 2022, Zoho Mail in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Repair Desk’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Repair Desk’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Repair Desk technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.