Haven, 2568, MA,
United States
ResultsBI Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ResultsBI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 ResultsBI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ResultsBI has purchased the following applications: Xero Ledger for ERP Financial in 2016, Zoom for Audio Video and Web Conferencing in 2020, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ResultsBI is running and its propensity to invest more and deepen its relationship with Xero , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ResultsBI revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ResultsBI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xero | Legacy | Xero Ledger | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, ResultsBI implemented Xero Ledger as its ERP Financial application to centralize core finance operations for its United States professional services business. The deployment positioned Xero Ledger as the primary cloud-hosted general ledger and transactional ledger for a 110-employee firm, with accounting personnel responsible for day-to-day ledger maintenance and statutory GST tracking.
Configuration work focused on core financial modules including general ledger maintenance, accounts receivable workflows, accounts payable processing, payroll coordination, and tax compliance for GST. Xero Ledger was used to operationalize accounts receivable processes and Business Intelligence reporting workflows, with the Accountant role executing reconciliations, ledger integrity tasks, and AR process improvement initiatives.
Integrations and operational coverage included explicit connectivity to Chargify for payment processing and coordination with external payroll services, while HR assistance duties were supported through finance-driven HR administrative workflows. Governance centered on centralized finance ownership of ledger maintenance and cross-functional coordination between finance, payroll, payments, and HR, with ongoing process improvement in Accounts Receivable and Business Intelligence reporting managed by the accounting function.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, ResultsBI implemented Zoom, embedding the application on its corporate website to provide direct client access for meetings and webinars. ResultsBI uses Zoom as its primary Audio Video and Web Conferencing platform for customer engagement and remote delivery. The deployment surfaces Zoom meeting joins and webinar registration flows directly on public pages to shorten the path to live sessions.
Functional capabilities in use include live video meetings, screen sharing, in session chat, session recording, and participant moderation, reflecting standard Zoom functionality. Operational coverage focuses on client facing teams in sales, consulting, and customer success, who use Zoom to run workshops, product demonstrations, and recurring client check ins. Governance is exercised through centralized account controls, scheduling workflows, and moderation processes implemented at the corporate level to manage public website access.
|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, ResultsBI implemented Zendesk Service on their website to centralize client-facing support for its professional services business. ResultsBI deployed Zendesk Service as the Customer Support application to capture web-submitted tickets and to provide a single intake point for client inquiries.
Configuration emphasized core Customer Support workflows typical to the category, including ticketing and case management, web widget embedding for in-context support, email to ticket conversion, knowledge base driven self-service, and rule based triggers and macros to automate routing and priority tagging. Zendesk Service was configured with custom fields aligned to client engagements and reporting dashboards to surface ticket volumes and queue status for operational managers.
Operational ownership was assigned to customer support and account management functions, with governance implemented through defined triage workflows, SLA rules for response priorities, and content governance for the knowledge base. The implementation focused on the web channel, aligning Zendesk Service with ResultsBI business functions including client support and client success.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||