Taipei City, 10491,
Taiwan
Richmond International Travel & Tours Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Richmond International Travel & Tours and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Richmond International Travel & Tours employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Richmond International Travel & Tours has purchased the following applications: SABRE Red 360 for Reservation and Booking Management in 2023, Microsoft Skype for Audio Video and Web Conferencing in 2011, Microsoft Clarity for Marketing Analytics in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Richmond International Travel & Tours is running and its propensity to invest more and deepen its relationship with SABRE , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Richmond International Travel & Tours revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Richmond International Travel & Tours intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE Red 360 | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Richmond International Travel & Tours implemented Sabre Red 360 in the Reservation and Booking Management category under a long-term technology agreement with Sabre. The Taipei-headquartered, fast-growing Taiwanese travel agency pursued the deployment to increase bookings amid industry recovery and to deliver more personalized traveler experiences. Sabre Red 360 is positioned as the central agency workflow platform enabling agents to create, shop and service bookable content across the booking lifecycle. The deployment covers front-office reservations and agent servicing workflows across Richmond Tours operations in Taiwan.
The implementation bundles Sabre Red 360 with Bargain Finder Max for advanced airfare shopping, Sabre TicketExpress for automated pricing and ticketing, and Automated Exchanges for automatic search and reprice of ticket exchanges. These components are configured to streamline airfare shopping, ticket issuance, and exchange workflows, reducing manual ticket handling and repricing tasks. The suite supports itinerary construction, offer selection, automated fare shopping, and end-to-end ticket lifecycle management within the Reservation and Booking Management application.
Richmond Tours is using Sabre APIs to integrate Sabre travel content into the agent desktop and existing booking flows, enabling programmatic access to fares, inventory and ticketing services. The architecture centralizes booking orchestration through Sabre Red 360 while exposing APIs for content ingestion and downstream service calls, aligning agent workflow with automated ticketing and exchange processes. Operational coverage focuses on the agency sales and reservation teams, with the platform serving as the primary booking and servicing engine for Taiwan operations.
The agreement includes a multi-year rollout emphasis on agent training and operational governance to standardize booking and pricing procedures. Sabre Red 360 and the complementary Sabre components are intended to improve operational efficiency, reduce operational costs, shorten ticket transaction times and support increased bookings, outcomes explicitly cited by Richmond Tours and Sabre. Governance centers on workflow standardization and training to ensure consistent use of automated pricing and ticketing capabilities.
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Skype | Audio Video and Web Conferencing | Collaboration | n/a | 2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Clarity | Marketing Analytics | CRM | n/a | 2022 | 2022 |
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Tag Management | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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