Taipei City, 10491,
Taiwan
Richmond International Travel & Tours Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Richmond International Travel & Tours and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Richmond International Travel & Tours employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Richmond International Travel & Tours has purchased the following applications: Sabre APIs for API Management in 2023, Amazon EC2 for Application Hosting and Computing Services in 2020, Microsoft Skype for Audio Video and Web Conferencing in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Richmond International Travel & Tours is running and its propensity to invest more and deepen its relationship with SABRE , Amazon Web Services (AWS) , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Richmond International Travel & Tours revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Richmond International Travel & Tours intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | Sabre APIs | API Management | PaaS | n/a | 2023 | 2023 | In 2023 Richmond International Travel & Tours implemented Sabre APIs for API Management as part of a long term technology agreement with Sabre to increase bookings and improve agent efficiency. The deployment targets the agency’s core booking and ticketing workflows and positions Sabre APIs as the API Management layer for travel content orchestration and real time itinerary assembly. The implementation bundles Sabre Red 360 as the primary agent workflow, Sabre APIs to expose bookable content, Bargain Finder Max for advanced airfare shopping, Sabre TicketExpress for automated pricing and ticketing, and Automated Exchanges for repricing ticket changes. These components are configured to support end to end shopping, booking, ticket issuance, and exchange workflows, enabling agents to create, shop and service itineraries and to automate repetitive pricing and ticket actions. Sabre APIs are integrated with the Sabre Red 360 workflow to surface content and offers directly in agent sessions, and the API Management posture centralizes content ingestion, authentication, and orchestration across reservations, ticketing, and customer service functions. The rollout covers the Taipei headquartered agency operation with operational scope across its Taiwan agent network, aligning agency sales and operations teams to a unified content and booking API layer. Governance for the program is structured around the long term commercial agreement with Sabre and includes agent training and operational adoption activities mentioned by the customer. Explicitly stated outcomes include improved operational efficiency, reduced operational costs, employee training, and reduced ticket transaction times, with Sabre APIs and the API Management layer serving as the integration and orchestration backbone for Richmond International Travel & Tours booking and ticketing operations. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Skype | Audio Video and Web Conferencing | Collaboration | n/a | 2011 | 2011 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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