Ricoh France
9 Av. Robert Schuman,
Rungis, 94150,
France
Rungis, 94150,
France
33 8 9201-2012
Professional Services
Ricoh France Technographics
Ricoh France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ricoh France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Ricoh France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ricoh France has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Livestorm for Audio Video and Web Conferencing in 2021, Demandbase ABX Cloud for Account Based Marketing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ricoh France is running and its propensity to invest more and deepen its relationship with Tawk.to , Livestorm , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ricoh France revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ricoh France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ricoh France Tech Stack and Enterprise Applications
Ricoh France AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Ricoh France implemented Tawk.to on its public website. The Tawk.to deployment is a website embedded chat widget classified as Chatbots and Conversational AI, providing live chat and automated messaging capabilities across Ricoh France web properties in France.
Deployment architecture is client side, using the Tawk.to JavaScript widget to surface conversational UI on product and support pages, with session transcripts and visitor monitoring features typical of the Chatbots and Conversational AI category. Operational ownership is centered on customer service and web support teams, supporting customer service and sales workflows through real time chat routing, agent handoff, and chat history capture. Governance emphasizes management of web channel communications and message templates within the Tawk.to console, and configuration work included widget placement, proactive messaging rules, and role based agent access.
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Ricoh France Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Livestorm | Legacy | Livestorm | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Ricoh France implemented Livestorm as a customer-facing conferencing layer embedded on its website. The deployment positioned Livestorm to deliver Audio Video and Web Conferencing capabilities for public webinars and live demonstrations accessed directly from ricoh.fr.
The implementation configured Livestorm webinar and live event capabilities, including web-based registration, session streaming, and on-demand replay functionality, aligning with standard Audio Video and Web Conferencing workflows. Livestorm was embedded into site pages to provide session discovery, registration forms, and an in-browser player without requiring additional client software.
Operational scope centers on marketing and client engagement functions, with the Livestorm deployment supporting external-facing events and lead capture workflows on Ricoh France's website. Governance focused on site-level embedding and scheduling processes, while the explicit integration point documented in source pages is the public website embedding of Livestorm sessions.
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Collaboration | Collaboration |
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2018 | 2018 |
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Ricoh France CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Demandbase | Legacy | Demandbase ABX Cloud | Account Based Marketing | CRM | n/a | 2020 | 2020 |
In 2020 Ricoh France deployed Demandbase ABX Cloud as its Account Based Marketing platform on its corporate website, initiating an account-centric approach to digital engagement. The implementation targeted marketing and demand generation functions within Ricoh France and was instrumented directly on the public site to surface account-level behavior.
Demandbase ABX Cloud was configured to provide core Account Based Marketing capabilities, including account identification, web personalization, intent signal processing, and advertising orchestration, aligned with standard ABM functional workflows. Configuration emphasized account-based audience definitions, on-site experience variation, and analytics to track engagement at the account level.
The deployment architecture centered on website instrumentation, using the Demandbase ABX Cloud implementation to capture visitor signals and to present personalized content and targeted advertising on site. Operational ownership rested with Ricoh France marketing and digital teams, who governed audience definitions and content rules while using the application to operationalize account-based engagement across their French digital touchpoints.
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2014 | 2014 |
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Ricoh France TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Ricoh France IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Ricoh France CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Ricoh France
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ricoh France Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ricoh France IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ricoh France digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ricoh France Technographics
Ricoh France is a Professional Services organization based in France,
with around 1500 employees and annual revenues of $400.0 million.
Ricoh France operates a diverse technology stack with applications such as
Tawk.to, Livestorm and Demandbase ABX Cloud,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Account Based Marketing.
Ricoh France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Livestorm and Demandbase.
Ricoh France recently adopted applications including
Adform in 2023, SendinBlue in 2022 and OneTrust Cookie Consent in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ricoh France’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ricoh France’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ricoh France technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.