RingCentral
20 Davis Drive,
Belmont, 94002, CA,
United States
Belmont, 94002, CA,
United States
1 650-472-4100
Professional Services
RingCentral Technographics
RingCentral Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RingCentral and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3900 RingCentral employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RingCentral has purchased the following applications: RadiusOne AR Suite for AR Automation in 2017, Findem Talent Data Cloud for Talent Management in 2023, Oracle NetSuite SuiteFlow for Business Process Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RingCentral is running and its propensity to invest more and deepen its relationship with HighRadius , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RingCentral revenues, which have grown to $2.52 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RingCentral intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RingCentral Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 RingCentral implemented RadiusOne AR Suite from HighRadius as its AR Automation platform to centralize collections and dispute management within Finance Operations. The deployment was positioned to standardize collections workflows and AR aging analysis across the companys accounts receivable processes.
RadiusOne AR Suite was configured to support core AR Automation capabilities including collections management, dispute lifecycle tracking, automated AR aging reporting, and workflow orchestration for escalation paths. Configuration emphasized role based access for collections analysts, scheduled reporting for aged receivables, and configurable dispute queues to mirror the organizations operational and escalation procedures.
The implementation integrated with Salesforce.com for customer and account master data and with NetSuite for receivables ledger and financial reporting, supported by routine exports for Microsoft Office reporting and internal analytics. Operational coverage focused on Finance Operations collections for the Avaya Cloud Office ACO product line, handling domestic and international accounts, a managed portfolio of approximately $2.3M and more than 700 accounts.
Governance changes included a formal internal escalation path and a weekly cross functional meeting with Avaya to resolve client disputes, procedures that were operationalized through RadiusOne AR Suite workflows and reporting. Those process changes were explicitly linked to a reduction in ACO days sales outstanding from 72 days to 41 days, and ongoing weekly AR reporting and aged collections analysis were established for internal and partner leadership.
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ERP Financial | ERP Financial Management |
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2012 | 2012 |
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Expense Management | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Findem | Legacy | Findem Talent Data Cloud | Talent Management | HCM | n/a | 2023 | 2023 |
In 2023, RingCentral implemented Findem Talent Data Cloud as its Talent Management solution to centralize sourcing and outreach for the global talent acquisition organization. The deployment targeted RingCentral's global HR and recruiting teams to consolidate multi-channel sourcing, CRM rediscovery, ATS rediscovery, and automated outbound engagement into a single talent data platform.
Findem Talent Data Cloud was configured to support multi-channel sourcing and automated outreach workflows, with capabilities focused on CRM and ATS rediscovery to resurface passive candidates and enrich recruiter pipelines. Functional modules implemented included candidate discovery, outreach automation, and pipeline orchestration to improve recruiter productivity and candidate pipeline quality across hiring cycles.
The implementation included integration with Workday for ATS and CRM workflows, enabling synchronized candidate records and activity across recruiting systems. Operational coverage extended across RingCentral's global talent acquisition teams, providing centralized sourcing data and outreach sequencing aligned with HR and recruiting functions.
Governance and process changes centered on consolidating sourcing channels and standardizing outreach and rediscovery workflows within recruiting operations, with rollout executed at the global talent acquisition level. Outcomes reported in the Findem case study include a 40% increase in pipeline, 40% more interest from underrepresented groups, and 3x response rates, demonstrating the impact on pipeline generation and candidate engagement.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite SuiteFlow | Business Process Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, RingCentral implemented Oracle NetSuite SuiteFlow under the Business Process Management category as part of a broader NetSuite OneWorld deployment to support its multinational finance and order processes. The implementation was driven by the companys need to manage operations across China, Canada, and the U.K., and to process hundreds of thousands of customer account transactions per month while maintaining a single version of the truth across subsidiaries.
RingCentral deployed Oracle NetSuite SuiteFlow alongside NetSuite OneWorld modules for ERP, revenue recognition, financial controls, fixed asset management, and reporting and analytics. SuiteFlow was used to build and alter visual workflows, notably to tailor the purchase request approval process with point and click workflow configuration, and to automate complex accounting treatments required for EITF 08-01 revenue recognition and contract income allocation.
Operationally the solution centralized financial processes for North American, European and Asia Pacific interests into an integrated database and consistent interface, enabling multinational regulatory compliance and audit trails. The cloud deployment model supported rapid provisioning, and the OneWorld architecture provided multi-currency and multi-time zone transaction processing capabilities required for global subsidiary accounting.
Governance and process transformation focused on workflow automation in finance and procurement, enforcing approval controls and creating auditable trails for contract revenue and fixed asset transactions. RingCentral leveraged the customization capabilities of Oracle NetSuite SuiteFlow to align operational processes with internal controls and reporting needs, while retaining real-time configurability for iterative process refinement.
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Revenue Cycle Management | ERP Services and Operations |
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2013 | 2014 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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ML and Data Science Platforms | AI Development |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2004 | 2004 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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SaaS Spend Management | IT Asset Management |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Streaming | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Threat Modeling | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at RingCentral
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by RingCentral Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RingCentral IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RingCentral digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD RingCentral Technographics
RingCentral is a Professional Services organization based in United States,
with around 3900 employees and annual revenues of $2.52 billion.
RingCentral operates a diverse technology stack with applications such as
RadiusOne AR Suite, Findem Talent Data Cloud and Oracle NetSuite SuiteFlow,
covering areas like AR Automation, Talent Management and Business Process Management.
RingCentral has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Findem and Oracle.
RingCentral recently adopted applications including
Findem Copilot AI in 2024, Zoominfo Platform in 2024 and 6sense Account Engagement Platform in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RingCentral’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RingCentral’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RingCentral technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.