Rinnai America Corporatiion
103 International Drive.,
Peachtree City, 30269, GA,
United States
Peachtree City, 30269, GA,
United States
1 800-621-9419
Manufacturing
Rinnai America Corporatiion Technographics
Rinnai America Corporatiion Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Rinnai America Corporatiion and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Rinnai America Corporatiion employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rinnai America Corporatiion has purchased the following applications: SutiAP for AP Automation in 2019, SutiTravel for Travel Management in 2016, Drift AI Chatbot for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rinnai America Corporatiion is running and its propensity to invest more and deepen its relationship with SutiSoft , Drift , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rinnai America Corporatiion revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rinnai America Corporatiion intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Rinnai America Corporatiion Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SutiSoft | Legacy | SutiAP | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Rinnai America Corporation implemented SutiAP as its AP Automation application to centralize accounts payable workflows within its finance organization. The deployment targeted the company's accounts payable and expense submission processes to provide a single platform for invoice intake and approval orchestration.
SutiAP was configured with core AP Automation capabilities including automated invoice capture and indexing, configurable approval workflows, exception routing, and consolidated expense visibility. Implementation emphasized configuration over customization to maintain a cost effective and flexible solution, using workflow templates and role based access controls to enforce approval chains and segregation of duties.
The rollout focused on the finance and accounts payable teams across Rinnai America operations in the United States, streamlining invoice submission and approval handoffs to reduce redundancy in transactional processing. Operational coverage included AP clerks, accounts approvers, and finance leadership to deliver unified visibility into spend and pending liabilities.
According to Dan ONeal, VP Finance, the SutiAP deployment was easy to implement, increased efficiency and expense visibility, and eliminated redundancy by simplifying the overall submission process, and the vendor was extremely responsive and customer service oriented. Governance changes established standardized submission procedures and formalized approval workflows to improve control and auditability.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SutiSoft | Legacy | SutiTravel | Travel Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Rinnai America Corporatiion implemented SutiTravel for Travel Management. Vendor marketing and testimonial pages from SutiSoft identify Rinnai America Corporatiion as a customer using SutiSoft's spend and travel solution to increase efficiency and visibility of expense reporting for its US finance organization. The specific attribution to SutiTravel is inferred from product listings and customer references to travel and expense workflows rather than a standalone SutiTravel case study. The narrative links SutiTravel to the company level relationship between Rinnai America Corporatiion, SutiTravel, Travel Management and the finance business function.
SutiTravel use was described in vendor materials in the context of centralizing expense reporting, travel workflows, approvals and spend visibility consistent with Travel Management capabilities, and the full application name SutiTravel appears in those materials. Operational scope referenced in source content is the US finance organization, with emphasis on expense reporting governance and approval routing. The source does not name any specific system integrations or implementation partners, therefore no integrations are asserted. Vendor materials explicitly mention outcomes of increased efficiency and improved visibility of expense reporting for the US finance team.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Rinnai America Corporatiion implemented Drift AI Chatbot on its public website, deploying a Chatbots and Conversational AI solution to manage customer interactions and inbound web inquiries. The Drift AI Chatbot was provisioned to provide automated conversational responses and real time engagement, aligning web engagement with marketing and support touchpoints.
The implementation centered on conversational playbooks and automated qualification flows, including intent detection, scripted response libraries, proactive messaging, and live agent handoff controls. Drift AI Chatbot was configured to drive lead capture workflows, qualify prospects through guided dialogs, schedule follow up interactions, and triage common support questions using reusable conversational content.
Operational responsibility for the deployment was structured across marketing and customer support functions, with governance focused on content ownership, escalation rules, and iterative tuning of conversational scripts. The deployment remains scoped to the company website, and ongoing operational practices include regular content refresh cycles, performance monitoring of conversation paths, and playbook updates to maintain response relevance.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Digital Signing | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Rinnai America Corporatiion
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Rinnai America Corporatiion Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Rinnai America Corporatiion IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Rinnai America Corporatiion digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Rinnai America Corporatiion Technographics
Rinnai America Corporatiion is a Manufacturing organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
Rinnai America Corporatiion operates a diverse technology stack with applications such as
SutiAP, SutiTravel and Drift AI Chatbot,
covering areas like AP Automation, Travel Management and Chatbots and Conversational AI.
Rinnai America Corporatiion has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SutiSoft and Drift.
Rinnai America Corporatiion recently adopted applications including
DocuSign eSignature in 2023, FreshDesk Customer Support in 2023 and SutiProcure in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Rinnai America Corporatiion’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Rinnai America Corporatiion’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Rinnai America Corporatiion technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.