Riverside Univ Health System
4095 County Circle Drive,
Riverside, 92503, CA,
United States
Riverside, 92503, CA,
United States
1 800-706-7500
Healthcare
Riverside Univ Health System Technographics
Riverside Univ Health System Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Riverside Univ Health System and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Riverside Univ Health System employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Riverside Univ Health System has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2013, Netsmart CareRouter for Computer Aided Dispatch in 2025, Microsoft Power BI for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Riverside Univ Health System is running and its propensity to invest more and deepen its relationship with UKG , Netsmart Technologies , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Riverside Univ Health System revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Riverside Univ Health System intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Riverside Univ Health System Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2013 | 2013 |
In 2013, Riverside Univ Health System implemented UKG Workforce Central (ex Kronos Workforce Central) as its primary Workforce Management solution to centralize enterprise timekeeping and scheduling across clinical and administrative functions. The deployment addressed standard workforce administration needs and established a single system for time collection and schedule orchestration.
UKG Workforce Central was configured to deliver core Workforce Management capabilities, including enterprise timekeeping, shift scheduling, attendance and accrual tracking, manager self-service for schedule creation, and employee self-service for time entry and leave requests. Configuration work emphasized rule-based scheduling, timecard validation, and payroll-ready time collection to support healthcare shift patterns and on-call staffing.
Operational support for the application was aligned with the organizations financial systems environment, working alongside the Infor Lawson ERP instance that handles payroll and finance functions. The implementation was structured to coordinate payroll and labor costing data flows between UKG Workforce Central and Infor Lawson, enabling operational alignment of timekeeping with financial and payroll records.
Governance and operational ownership were assigned to the finance and HR system stewards, with the financial systems manager coordinating system configuration, timekeeping policy enforcement, approval workflows, and ongoing administration. Rollout prioritized clinical scheduling workflows and timecard audit processes, and operational procedures were formalized to maintain compliance with healthcare labor policies and payroll reconciliation requirements.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Netsmart Technologies | Legacy | Netsmart CareRouter | Computer Aided Dispatch | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Riverside Univ Health System implemented Netsmart CareRouter to operationalize mobile crisis response workflows for Behavioral Health across Riverside County. Netsmart CareRouter serves as a Computer Aided Dispatch solution, increasing dispatcher visibility and providing GPS routing capabilities for field teams.
Deployment focused on configuring a dispatcher console with real time location tracking, incident logging, and route optimization tailored to the Mobile Crisis Response Program. Functional capabilities implemented include status management for field clinicians, automated location updates, and centralized incident reporting to support behavioral health case workflows. The implementation emphasized operational telemetry and mapping to improve coordination between dispatch and mobile teams.
The deployment went live in Southern California in 2025 and covers Riverside County operations for Mobile Crisis Response teams, influencing dispatch operations, mobile clinicians, and behavioral health reporting functions. Operational scope included countywide field team routing and dispatcher oversight, with configuration aligned to emergency response demands and staff safety considerations.
Governance and workflow restructuring included updated dispatch protocols and consolidated reporting procedures to support consistent incident documentation and staff safety monitoring. The Netsmart CareRouter implementation aims to reduce response times from over an hour to under 30 minutes and to strengthen field team safety and reporting accuracy.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014, Riverside Univ Health System implemented Microsoft Power BI as part of its Analytics and BI capabilities. The deployment complemented existing report generation using SQL Server Reporting Services and Excel Services, and leveraged Power Pivot models deployed on SharePoint Server to enable published analytics.
The implementation used Power View and Power Pivot to create analytical reports and interactive dashboards, while Microsoft Power BI provided a unified authoring and visualization layer. Dashboards were built with pages to view information by different KPIs and enabled end users to make filter selections for ad hoc exploration, preserving SSRS and Excel Services workflows for operational reports and publishing via SharePoint Server.
Operational scope emphasized managers and planning functions across the health system, with centralized dashboard publishing and report access through SharePoint Server. The configuration expanded Analytics and BI reporting, surfacing critical KPIs to support managers in identifying priorities and facilitating strategic planning, and governance centered on published dashboards and controlled access through SharePoint Server.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
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Collaboration | Collaboration |
|
2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2021 | 2021 |
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Web Content Management | Content Management |
|
2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Riverside Univ Health System
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Riverside Univ Health System Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Riverside Univ Health System IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Riverside Univ Health System digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Riverside Univ Health System Technographics
Riverside Univ Health System is a Healthcare organization based in United States,
with around 5000 employees and annual revenues of $800.0 million.
Riverside Univ Health System operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Netsmart CareRouter and Microsoft Power BI,
covering areas like Workforce Management, Computer Aided Dispatch and Analytics and BI.
Riverside Univ Health System has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Netsmart Technologies and Microsoft.
Riverside Univ Health System recently adopted applications including
Netsmart CareRouter in 2025, Volosoft ABP Platform in 2024 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Riverside Univ Health System’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Riverside Univ Health System’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Riverside Univ Health System technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.