Vienna, 1100,
Austria
Riverty Austria Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Riverty Austria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1025 Riverty Austria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Riverty Austria has purchased the following applications: Yuutel Yuucontact for Call Center in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Riverty Austria is running and its propensity to invest more and deepen its relationship with Yuutel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Riverty Austria revenues, which have grown to $256.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Riverty Austria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yuutel | Legacy | Yuutel Yuucontact | Call Center | CRM | n/a | 2016 | 2016 |
In 2016 Riverty Services Austria implemented Yuutel Yuucontact as part of an effort to move outbound call handling onto Yuutel's network, aligning with the Call Center category. The initiative targeted outbound contact center connectivity for collections and finance operations.
Technical implementation centered on provisioning a yuuconnect SIP Trunk to carry outbound voice traffic, enabling scalable and transparent outbound call routing and per hotline billing across contact centers. The engagement emphasized SIP trunking capabilities rather than an explicit Yuutel Yuucontact configuration, therefore any Yuutel Yuucontact usage is inferred from Yuutel's broader call center product positioning. Network routing was staged to place outbound call origination on Yuutel infrastructure, providing centralized trunk termination and billing aggregation.
Operational scope covered collection and contact center processes in Austria and Switzerland, with business functions focused on finance and collections. Integrations were limited to SIP trunk linking between Riverty's outbound call platforms and Yuutel's network, supporting hotline level cost accounting and routing policies. Governance implications included separating hotline billing for finance workflows and centralizing outbound routing control on the Yuutel network.
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