Paris, 75008,
France
RMN-GP Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by RMN-GP and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 RMN-GP employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RMN-GP has purchased the following applications: PYTHEAS Service Desk for IT Service Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RMN-GP is running and its propensity to invest more and deepen its relationship with PYTHEAS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RMN-GP revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RMN-GP intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PYTHEAS | Legacy | PYTHEAS Service Desk | IT Service Management | ITSM | n/a | 2012 | 2012 |
In 2012, RMN-GP implemented PYTHEAS Service Desk to manage its IT infrastructure. The PYTHEAS Service Desk deployment established a service centre aligned with ITIL best practices for incident, request and problem management, and the configuration emphasized incident management, request fulfilment and problem management modules alongside ticketing and workflow automation within an IT Service Management framework. Deployment covered IT and support functions across RMN-GP's France operations and was positioned to centralize ticket intake, categorization and escalation under a single service centre model.
Architecture centered on a centralized service centre model that consolidated service intake and lifecycle handling, with governance defined around incident lifecycle, problem root cause workflows and request fulfilment approval flows. The implementation used PYTHEAS Service Desk capabilities consistent with IT Service Management best practices to formalize workflows, SLAs and service reporting for the organization. Vendor case materials describe the RMN deployment and outcomes, and the provided implementation year and exact module usage are estimated from the vendor case listing.
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