About the customer
Roche Bros. supermarkets is a privately held corporation consisting of 20 supermarket retail operations. They offer fresh and local products, favorite food brands, full-service catering, and home delivery., favorite food brands, full-service catering, and home delivery.
Scope and Challenges
Roche Bros choose workforce management solution from Kronos Incorporated, to provide neighborhood-friendly customer service. With Kronos Workforce Central suite, Roche Bros is achieving strong results in key areas that impact business success such as the employee and customer experiences. Workforce Central actually is designed for organizations with complex, enterprise-wide workforce management requirements, such as grocers managing a diverse group of employees across multiple departments, to deliver optimal customer experiences.
Outcome and Implications
Roche Bros is committed to enhancing the customer experience by prioritizing its employee experience and Kronos is helping empower and engage employees by providing advanced features and functionality.Including the Kronos, time and attendance, scheduling, forecasting, and employee self-service applications.
Also, Roche Bros. is partnering with Kronos professional services to achieve superior time to value by bringing immediate benefits to its employees with a proven implementation methodology.
“Kronos has been instrumental in our efforts to increase employee engagement and labor productivity by not only simplifying the scheduling process but also by empowering our associates with a workforce management solution that appeals to today’s talent. We anticipate this solution will continue to build on our reputation as a customer-focused employer.”- said Michael Moriello, Payroll and Process analyst at Roche Bros.
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