Roche
22/F Ftlife Twr 18 Sheung Yuet Rd Kowloon Bay,
Hong Kong, n/a,
Hong Kong
Hong Kong, n/a,
Hong Kong
852-27232832
Distribution
Roche Technographics
Roche Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Roche and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Roche employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Roche has purchased the following applications: Cityray HRPlus Payroll for Payroll in 2006, Adobe Experience Manager for Digital Asset Management in 2015, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Roche is running and its propensity to invest more and deepen its relationship with Cityray , Adobe Systems , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Roche revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Roche intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Roche Tech Stack and Enterprise Applications
Roche HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cityray | Legacy | Cityray HRPlus Payroll | Payroll | HCM | n/a | 2006 | 2006 |
In 2006 Roche Diagnostics Hong Kong began using Cityray HRPlus Payroll, branded as Cityray HRPLUS®, for salary and tax return calculations and payroll processing. The deployment focuses on Payroll and HR processes in Hong Kong, supporting salary computation, statutory tax return preparation, and routine payroll runs for the HR and payroll business functions. Cityray HRPlus Payroll has been the system of record for those calculations since the initial implementation.
In November 2018 Roche signed an upgrade to iHRPLUS EVO and the upgrade project launched Q1 2019 to extend functionality. The upgrade added employee self service and e leave capabilities, expanding the installed base from core payroll and tax calculation modules to include ESS interfaces and electronic leave management workflows. The Cityray HRPlus Payroll solution therefore moved toward a broader HR automation footprint while retaining its payroll and tax calculation core.
Operational coverage remains focused on Roche Diagnostics Hong Kong, with rollout and governance centered on HR and payroll departments in the region. The implementation aimed to scale HR operations and improve payroll and tax processing accuracy by introducing self service workflows and formalized e leave procedures. Governance actions emphasized phased rollout timing tied to the Q1 2019 upgrade project and alignment of HR payroll process changes with the new iHRPLUS EVO modules.
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Roche Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2015 | 2015 |
In 2015, Roche deployed Adobe Experience Manager as a Digital Asset Management solution for its public website in Hong Kong. Roche uses Adobe Experience Manager to centralize marketing creative, brand assets and product imagery, enabling editorial publishing to the website and supporting distribution-facing content workflows. The implementation positions Adobe Experience Manager as the primary Digital Asset Management platform for marketing and web content management within the organization.
Adobe Experience Manager is configured to support asset ingest, metadata schema design, automated renditions and publishing workflows that feed site pages, aligning with standard Digital Asset Management capabilities. Operational ownership is concentrated in marketing and web operations teams in Hong Kong, with governance focused on metadata standards, version control and formal approval workflows to manage asset lifecycle. The deployment is integrated with the website content production pipeline and authoring processes, providing a single source of truth for web-facing creative.
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Roche CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Roche implemented Hotjar on its public website to support web user behavior analysis. The deployment focused on client side instrumentation, deploying Hotjar's tracking snippet to capture session recordings and heatmaps as part of a Customer Experience analytics strategy. The implementation scope was the Roche Hong Kong distribution website and targeted digital teams inside a 150 employee organization rather than internal ERP or back office systems. Hotjar was used as the site level behavior analytics tool to inform web experience evaluation.
Configuration emphasized standard Hotjar capabilities including session recordings, heatmaps, conversion funnels, on site polls and feedback widgets, with data capture settings adjusted for consent and retention controls. Operational governance routed dashboards and session visibility to UX, product and marketing stakeholders, and role based access controls were set to limit access to recorded sessions. The implementation aligned Hotjar configuration with existing site tagging and privacy controls to support routine analysis workflows by digital and commerce teams. Hotjar was the named application used for Customer Experience instrumentation on Roche's website.
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Tag Management | CRM |
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2019 | 2019 |
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Roche TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Roche IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Roche
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Roche Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Roche IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Roche digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Roche Technographics
Roche is a Distribution organization based in Hong Kong,
with around 150 employees and annual revenues of $12.0 million.
Roche operates a diverse technology stack with applications such as
Cityray HRPlus Payroll, Adobe Experience Manager and Hotjar,
covering areas like Payroll, Digital Asset Management and Customer Experience.
Roche has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cityray, Adobe Systems and Contentsquare.
Roche recently adopted applications including
Cloudflare CDN in 2022, OneTrust CookiePro in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Roche’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Roche’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Roche technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.