Madison, 53719, WI,
United States
Rock Auto Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Rock Auto and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Rock Auto employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rock Auto has purchased the following applications: Selly Automotive CRM for Automotive Dealership CRM in 2017, Postmark for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rock Auto is running and its propensity to invest more and deepen its relationship with Selly Automotive , ActiveCampaign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rock Auto revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rock Auto intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Selly Automotive | Legacy | Selly Automotive CRM | Automotive Dealership CRM | CRM | n/a | 2017 | 2017 |
In 2017, Rock Auto implemented Selly Automotive CRM for dealer CRM and internet lead management. The engagement targeted an independent used-car dealer operation in Wheat Ridge, CO, United States, aligning Selly Automotive CRM with dealer sales and internet lead workflows across the business.
Deployment concentrated on Automotive Dealership CRM capabilities including internet lead capture, central contact and customer records, lead routing and assignment, automated follow-up workflows, and sales pipeline management. Configuration emphasized CRM-driven internet lead management to consolidate online inquiries and prioritize dealer responses.
Selly Automotive CRM was integrated with the dealer website and dealer management system workflows to automate lead ingestion and to synchronize lead and inventory context between online showroom interactions and back office workflows. Integrations supported operational coverage for the sales desk and internet sales channels and enabled the CRM to be a single source for web-generated prospects.
Governance changes instituted standard operating procedures for internet lead handling and sales follow-up, adjusting workflow ownership and record reconciliation between the CRM and DMS. Rock Auto reported nearly a 50% increase in average monthly sales after starting with Selly in April 2017, demonstrating the operational impact of Selly Automotive CRM on dealer internet lead conversion.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ActiveCampaign | Legacy | Postmark | Transactional Email | PaaS | n/a | 2021 | 2021 |
|
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