Stockport, SK1 1EU,
United Kingdom
Roomgo United Kingdom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Roomgo United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Roomgo United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Roomgo United Kingdom has purchased the following applications: PayPal Braintree for Payment Processing in 2024, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, Eptica Customer Engagement for Customer Engagement in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Roomgo United Kingdom is running and its propensity to invest more and deepen its relationship with PayPal , Google , Momentive (formerly SurveyMonkey) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Roomgo United Kingdom revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Roomgo United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eptica, an Enghouse company | Legacy | Eptica Customer Engagement | Customer Engagement | CRM | n/a | 2013 | 2013 |
In 2013, Roomgo United Kingdom implemented Eptica Customer Engagement. The deployment used Eptica's multichannel customer interaction suite to scale support across 37 countries and 12 languages, with core contact centre operations based in London.
The implementation focused on email management and web self-service modules within the Eptica Customer Engagement platform. The configuration centralized multichannel interaction handling and standardized knowledge-driven responses to reduce manual handling of inquiries and support multilingual case resolution.
Operational responsibility covered customer support and contact centre functions across the 37 country footprint, delivered from the central London contact centre. Governance emphasized centralized workflow controls and multilingual content governance, with standardized procedures for email handling and first-contact resolution.
According to a vendor case study, the deployment reduced contact centre calls by 75%, cut average email response time by 58% and raised first-contact resolution above 90%. These outcomes are reported by the vendor case study and reflect changes to contact handling and email workflows.
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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