Columbus, 43215, OH,
United States
Root Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Root Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 765 Root Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Root Inc. has purchased the following applications: CCC APD Claims for Insurance Claims Management in 2023, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, DocuSign eSignature for Digital Signing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Root Inc. is running and its propensity to invest more and deepen its relationship with CCC Intelligent Solutions , ResNexus , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Root Inc. revenues, which have grown to $311.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Root Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CCC Intelligent Solutions | Legacy | CCC APD Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Root Inc. expanded its use of CCC Intelligent Solutions technology by implementing CCC APD Claims to extend digital handling of First-Party Casualty alongside auto physical damage workflows. The CCC APD Claims implementation, categorized as Insurance Claims Management, connected APD claims data with First-Party Casualty capabilities to create unified digital workflows for auto physical damage and casualty claims across Root's United States claims operations.
The configuration emphasized digitizing bill intake and review, enabling rules-based review orchestration and straight-through processing paths where appropriate. CCC APD Claims was configured to support bill intake automation, claims workflow routing, adjudication review queues, and reporting to surface analytics-driven insights for claim handlers and managers.
Integrations centered on linking existing APD claims data streams into the CCC APD Claims environment to unify data models for physical damage and casualty files. Operational coverage focused on Root's US claims centers and impacted claims operations, casualty specialists, billing and payment teams, aligning data and workflow between auto physical damage and first-party casualty processes.
Governance work prioritized aligning intake and review policies to the new digital workflows and establishing staged rollout controls to expand CCC functionality across both APD and First-Party Casualty lines. The expansion aims to digitize bill intake and review, improve straight-through processing, and provide analytics-driven insights to improve claims efficiency and outcomes.
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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