Cambridge, CB24 3BP,
United Kingdom
Root Solutions Technographics
Root Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Root Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Root Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Root Solutions has purchased the following applications: Arlo for Learning and Development in 2020, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Root Solutions is running and its propensity to invest more and deepen its relationship with Arlo , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Root Solutions revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Root Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Root Solutions Tech Stack and Enterprise Applications
Root Solutions HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Arlo | Legacy | Arlo | Learning and Development | HCM | n/a | 2020 | 2020 |
In 2020, Root Solutions implemented Arlo, deploying the Arlo application to support their Learning and Development needs. The Arlo instance is surfaced on the company website and is used to present course catalogs and manage participant booking flows for the professional services firm.
Configuration emphasizes core Learning and Development capabilities such as course and session management, scheduling, bookings and attendee administration, with reporting and enrollment workflows centralized in the Arlo platform. The implementation is administered by internal training and service delivery staff, embedded on the public site to support client-facing course discovery and internal training operations across the United Kingdom.
|
Root Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Root Solutions implemented Zendesk Chat on their website, adopting a Chatbots and Conversational AI application to manage live visitor interactions and inbound inquiries. The deployment embedded the Zendesk Chat web widget on site pages to capture customer questions and basic lead information, with a scope aligned to a 30 person professional services firm and primary business functions of customer support and online lead capture.
Zendesk Chat was configured with standard conversational capabilities including real time messaging, prebuilt response templates, visitor context and chat transcript capture, reflective of Chatbots and Conversational AI functionality. Conversations are handled through the Zendesk Chat agent interface and preserved as chat transcripts to support asynchronous follow up, with operating hour controls and offline forms used to manage availability. Governance emphasized agent access controls, template management and lightweight escalation workflows for handing complex inquiries to email or phone, and the architecture remained site embedded and browser based to suit the firm size and web facing service model.
|
Root Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Root Solutions implemented Microsoft 365 as its Collaboration platform. The implementation supported Collaboration across project delivery, client documentation, and internal communications for the 30 employee professional services firm in the United Kingdom. Root Solutions Microsoft 365 Collaboration aligns business functions in a cloud hosted tenant model and is surfaced in public site metadata.
The deployment centered on Microsoft 365 services including Exchange Online for email, SharePoint Online for document and knowledge management, OneDrive for endpoint file synchronization, and Microsoft Teams for real time collaboration, reflecting standard Collaboration functional modules. Configuration and governance activities focused on tenant level user provisioning, mailbox and file access controls, SharePoint site architecture for client content, and Teams channel organization to support project workflows. The source indicates Microsoft 365 is referenced on their website.
|
Root Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics, Lead Generation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
Root Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
Root Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2014 | 2014 |
|
IT Decision Makers and Key Stakeholders at Root Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Root Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||